stevec176 Posted June 24, 2017 Share Posted June 24, 2017 Just been to my local Morrisons to fill up LPG and was told they no longer allow motorhomes, caravans etc to fill up at their pumps. The reason given was that their staff don't have the expertise to know if it's safe, therefore no gas. Anyone else finding this happening? Link to comment Share on other sites More sharing options...
keninpalamos Posted June 24, 2017 Share Posted June 24, 2017 Never used them for LPG, what about cars, vans and Taxis are they OK to fill up with LPG? Link to comment Share on other sites More sharing options...
Agaric Posted June 24, 2017 Share Posted June 24, 2017 They do allow you to fill up with LPG, their staff are not up to date on company policy. Look at this thread, http://forums.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/Morrison-s-and-LPG-good-news-/47018/ Link to comment Share on other sites More sharing options...
BruceM Posted June 24, 2017 Share Posted June 24, 2017 The corporate line is that we can fill up with LPG at Morrisons – they even sent me a complete list of all their LPG sites which you’ll subsequently find posted on the forum. Raise the issue with Customer Services ( see https://your.morrisons.com/contact-us/?utm_source=groceries&utm_medium=internal&utm_campaign=footer_link ) using the enquiry form and quote what their customer services previously quoted. They'll contact the fuel station and set them straight. Note however that they will not fill up for you, they’re not trained for that and have been told not to. I suspect some wires have become crossed somewhere. Link to comment Share on other sites More sharing options...
stevec176 Posted June 24, 2017 Author Share Posted June 24, 2017 Thank you for the links. Dereham was the store in question, as per the link, so I've contacted head office to get their response. When I do I'll let you know. Thanks Link to comment Share on other sites More sharing options...
ian81 Posted June 25, 2017 Share Posted June 25, 2017 I was met with a refusal at the same store in spite of a previous thread saying Morris ons had lifted their ban. The supervisor showed me her directive which countered an email from their HO posted on here. Link to comment Share on other sites More sharing options...
stevec176 Posted June 26, 2017 Author Share Posted June 26, 2017 Received this reply yesterday, For the safety of our customers, staff and shareholders'investment we do not permit the filling of LPG into any vessel other than a permanently fixed tank on a road vehicle. I have attache the policy for you so you can read for yourself if you would like, i'm so sorry for any trouble this may have caused. But if you read the policy it clearly states MHs can be charged. Vessels which are attached to a vehicle for heating or cooking (on camper vans or similar) present similar risks on filling to those for propulsion purposes and may be permitted to be re-filled at autogas refuelling sites provided they: • remain in-situ for refilling; and • are fitted with a device to physically prevent filling beyond 80%; and • are connected to a fixed filling connector which is not part of the vessel. I've replied to their email pointing out that there appears to be a misinterpretation of their policy by them. Have to wait for their reply and will post answer. Link to comment Share on other sites More sharing options...
monique.hubrechtsgm Posted June 26, 2017 Share Posted June 26, 2017 An Auto- gas tank or Lpg tank built mostly in the chassis area has to follwow Eu rules and national leglislation. Per definition the tank location is more safer in case of iimpact than in a car. And their filling adaptors.In germany the DVGW set the rules about safety and leak testing. Which should be repeated every year. Their is a full description of the components and testing and a certificate delivered. In case of german LPG which is 60 percent propane and 40 butane in summer and vice versa in winter, there can be corrosion dust on the burner table and in the chimney of the fridge, read the extra precautions and checks as provided by dometic in comparison to 100 percent propane. Link to comment Share on other sites More sharing options...
sshortcircuit Posted June 26, 2017 Share Posted June 26, 2017 Filled up at a local Morisons last week with absolutely no problems. Created most consternation as I had to drive out of station and back in to fill up with diesel. Fortunately OH was at pay desk and explained Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 27, 2017 Share Posted June 27, 2017 monique.hubrechts@gm - 2017-06-26 3:44 PM An Auto- gas tank or Lpg tank built mostly in the chassis area has to follwow Eu rules and national leglislation. Per definition the tank location is more safer in case of iimpact than in a car. And their filling adaptors.In germany the DVGW set the rules about safety and leak testing. Which should be repeated every year. Their is a full description of the components and testing and a certificate delivered. In case of german LPG which is 60 percent propane and 40 butane in summer and vice versa in winter, there can be corrosion dust on the burner table and in the chimney of the fridge, read the extra precautions and checks as provided by dometic in comparison to 100 percent propane. There is very little regulatory control in the UK regarding LPG reservoirs (tanks or bottles) fitted to motorhomes. As far as I am aware I could fit an LPG tank to my motorhome myself and no inspection of how well I had done this nor any ‘certification' would be required, nor would there be a need for regular follow-up inspections. I believe static LPG storage tanks and proprietory gas canisters (bottles) have mandatory test periods (10 and 15 years respectively) but vehicle LPG tanks are apparently not subject to those regulations. Obviously there are competence and commonsense issues where LPG is concerned, but that’s another matter. Link to comment Share on other sites More sharing options...
stevec176 Posted June 28, 2017 Author Share Posted June 28, 2017 Have contacted Morrison's customer services again pointing out that their policy shows that motorhomes are allowed to fill with LPG but they have again replied that we can't refill. What's the point of having a policy and then disregarding it. Take my refueling of van and cars to Tesco infuture. Have emailed their CEO to see what he says.?? Link to comment Share on other sites More sharing options...
monique.hubrechtsgm Posted June 28, 2017 Share Posted June 28, 2017 Yes steve, this is very frustating. Ask them explicit what the reasons are to refuse refilling. Is it the refill adaptor location? Link to comment Share on other sites More sharing options...
stevec176 Posted June 28, 2017 Author Share Posted June 28, 2017 The staff didnt look at the van. I went into the kiosk to pay for my diesel and asked about the length of the gas hose and was told I couldnt fill my van with LPG. Link to comment Share on other sites More sharing options...
stevec176 Posted July 3, 2017 Author Share Posted July 3, 2017 Latest update and not good news. Having found the email address for the CEO of Morrisons, Mr David Potts, I contacted him for clarification. Received a reply from one of his assistance stating that Morrisons will not allow motorhomes to fill their LPG tanks at their fuel stations. I've copied the reply below for your comments but what happens if more supermarkets decide to follow Morrison lead, where will we fill our tanks. I think this problem needs to be taken up by the C&MC and the CCC before it does become a major problem. I wont be using Morrisons to refuel my vehicles in future until they reverse their decision. I am sorry that you were not happy with our previous response. Morrisons will not permit filling of any portable gas vessel in any of our LPG stations, some manufacturers state that they have an approved LPG filling tank but unlike vehicles that make use of LPG they have an annual MOT to assess safety, Morrison's will not take any risk with allowing customers to use portable gas vessels or fill motorhomes , our stance is the position of least risk. If customers present a safety certificate to show that their motorhome/gas vessel is fit to fill i.e (tested regularly) then we would still not allow this, reason being is because our staff cannot be expected to be experts in this field and inspect portable vessels. Once again I do apologise for any inconvenience caused. Kind regards Mat Otley On behalf of David Potts CEO Link to comment Share on other sites More sharing options...
StuartO Posted July 3, 2017 Share Posted July 3, 2017 By the same logic they shouldn't be allowing motorists to fill up with petrol at their petrol stations either of course! And they certainly shouldn't be allowing motorists to fill petrol containers unless their staff are all adequately trained to detect illegal and unsafe containers. Link to comment Share on other sites More sharing options...
colin Posted July 3, 2017 Share Posted July 3, 2017 StuartO - 2017-07-03 5:27 PMBy the same logic they shouldn't be allowing motorists to fill up with petrol at their petrol stations either of course! And they certainly shouldn't be allowing motorists to fill petrol containers unless their staff are all adequately trained to detect illegal and unsafe containers.Not really as fuel tanks are subject to annual inspection, also the staff at our local Sainsbury's can spot a genuine fuel container at near on 50 yards ;-) as they won't switch on the pump until I hold can up for them to verify. Link to comment Share on other sites More sharing options...
StuartO Posted July 4, 2017 Share Posted July 4, 2017 Your local SainsburysStaff may have telescopic vision and expertese but I filled my 10 litre (foreign-bought) plastic fuel tank recently at a garage (can't remember which one) and they are illegal in UK - only 5 litres plastic tanks are allowed and bigger than that they have to be metal,according to the forecourt notices. The point I was making is that Morrisons cannot get all holier than thou about always putting safety of customers first at petrol stations unless they apply the policy consistently for all hazards, including petrol, which is highly inflamable and is probably associated with far more forecourt incidents than LPG, simply because it is so widely used. By the way if you are referring to the MOT Test as the annual check on vehicle fuel tanks, that Test is no longer a requirement for old vehicles, which are perhaps most likely of any to have a corroding and leaky fuel tank. Link to comment Share on other sites More sharing options...
pepe63xnotuse Posted July 4, 2017 Share Posted July 4, 2017 ...and of cause, policies such as this will have no way been influenced by those ham fisted., fumble-thumbed cheapskate MHers & caravanners who, after being inspired by online forums, thought they were being smart arses by cobbling together DIY or ebay-bought adapters to refill exchange cylinders...? *-) Don't blame the policy, blame those that probably caused it.. Besides, I wouldn't trust some folk to put air in their tyres, let alone a high pressure delivered, and highly flammable, gas!.... :-S Link to comment Share on other sites More sharing options...
monique.hubrechtsgm Posted July 4, 2017 Share Posted July 4, 2017 Bottles, gas cylinders, whatever is mixed here whiit even underbody gas tanks of some 20 kg. All filled whit LPG. If Morrisons does not understand the difference of refiiling a gastank or a bottle which is never allowed the discussion will be very difficult Link to comment Share on other sites More sharing options...
stevec176 Posted July 5, 2017 Author Share Posted July 5, 2017 I've also contacted CMC and their reply is below, obviously an on going problem. I'm still waiting to hear from the CCC. Maybe we can boycott Morrisons until they see sense. Managed to fill my tanks at a Shell station yesterday without a problem. This issue of LPG tank filling is currently the subject of negotiation between the various parties involved (LPG suppliers, cylinder/tank suppliers, forecourt operators and the regulatory authorities, although with the two main user clubs and the National Caravan Council). The current regulations controlling refilling do permit (and in some respects encourage) forecourt operators to prohibit filling of non-propulsion tanks and cylinders, and many do choose to disallow it – not just Morrison’s. We are working to improve that situation, and with luck, will have agreement on better guidance later this year and therefore better access to refilling facilities going forward. Details will be published in the Club Magazine when there is progress to report. Link to comment Share on other sites More sharing options...
747 Posted July 5, 2017 Share Posted July 5, 2017 stevec176 - 2017-07-05 4:52 PM I've also contacted CMC and their reply is below, obviously an on going problem. I'm still waiting to hear from the CCC. Maybe we can boycott Morrisons until they see sense. Managed to fill my tanks at a Shell station yesterday without a problem. This issue of LPG tank filling is currently the subject of negotiation between the various parties involved (LPG suppliers, cylinder/tank suppliers, forecourt operators and the regulatory authorities, although with the two main user clubs and the National Caravan Council). The current regulations controlling refilling do permit (and in some respects encourage) forecourt operators to prohibit filling of non-propulsion tanks and cylinders, and many do choose to disallow it – not just Morrison’s. We are working to improve that situation, and with luck, will have agreement on better guidance later this year and therefore better access to refilling facilities going forward. Details will be published in the Club Magazine when there is progress to report. If you managed to fill your tanks, which I would expect are underslung, then I see no problem. if you had bottles then Shell do not allow filling of ANY type of gas bottle. That is clearly stated on a big notice on their forecourts. However, Motorhomers DO fill their bottles (whether external filling point or in the gas locker). Currently my Alugas bottle is filled with LPG from a Shell Garage. The point I am trying to make is that Shell have a ban on filling bottles, so why should Morrison not do the same. The same Safety criteria apply. I don't agree with emailing these companies, I prefer to just try to fill and if they stop me, I go elsewhere. Contacting them can possibly work against us. Link to comment Share on other sites More sharing options...
Agaric Posted July 5, 2017 Share Posted July 5, 2017 I see two major mistakes with Morrisons reasoning, first it says that a LPG car has an annual MOT well so does my Motorhome. Second during a MOT check on a LPG car what specialised equipement do thy have for the testing of the LPG system, none as it can be tested as a petrol car in any MOT station just for emissions. Another peculiar fact is that LPG cars are not allowed to use the chunnel but motorhomes with LPG tanks are, try to figure that one out. Link to comment Share on other sites More sharing options...
emmerson Posted July 5, 2017 Share Posted July 5, 2017 stevec176 - 2017-07-03 3:31 PM Latest update and not good news. Having found the email address for the CEO of Morrisons, Mr David Potts, I contacted him for clarification. Received a reply from one of his assistance stating that Morrisons will not allow motorhomes to fill their LPG tanks at their fuel stations. I've copied the reply below for your comments but what happens if more supermarkets decide to follow Morrison lead, where will we fill our tanks. I think this problem needs to be taken up by the C&MC and the CCC before it does become a major problem. I wont be using Morrisons to refuel my vehicles in future until they reverse their decision. I am sorry that you were not happy with our previous response. Morrisons will not permit filling of any portable gas vessel in any of our LPG stations, some manufacturers state that they have an approved LPG filling tank but unlike vehicles that make use of LPG they have an annual MOT to assess safety, Morrison's will not take any risk with allowing customers to use portable gas vessels or fill motorhomes , our stance is the position of least risk. If customers present a safety certificate to show that their motorhome/gas vessel is fit to fill i.e (tested regularly) then we would still not allow this, reason being is because our staff cannot be expected to be experts in this field and inspect portable vessels. Once again I do apologise for any inconvenience caused. Kind regards Mat Otley On behalf of David Potts CEO Surely the operative word in the above statement is "portable"! I quite agree with the ban on refilling cylinders, but to ban fixed tanks is ludicrous. How long before they start to ban me and my Range Rover? Equally ridiculous is the ban on LPG powered vehicles in the tunnel, but caravans and motorhomes with portable bottles or fixed tanks are allowed. Doh! My head hurts! Link to comment Share on other sites More sharing options...
stevec176 Posted July 5, 2017 Author Share Posted July 5, 2017 I think that most motorhomes have bottles rather than the underslung tank so I think it would affect most of us. Going somewhere else is fine if you have an option but if they all decide to ban the filling of bottles there are going to be hundreds on ebay hoing cheap. Link to comment Share on other sites More sharing options...
747 Posted July 5, 2017 Share Posted July 5, 2017 stevec176 - 2017-07-05 7:02 PM I think that most motorhomes have bottles rather than the underslung tank so I think it would affect most of us. Going somewhere else is fine if you have an option but if they all decide to ban the filling of bottles there are going to be hundreds on ebay hoing cheap. Quite correct. So who benefits and who loses out? :D Just another British ripoff. 8-) Link to comment Share on other sites More sharing options...
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