Fesspark2 Posted August 1, 2022 Share Posted August 1, 2022 i bought a new campervan, £72.000 and a I was not satisfied with it I took it back for FULL REFUND, the dealer offered far less and said they cannot pay the VAT section back, is this correct? Link to comment Share on other sites More sharing options...
Keithl Posted August 1, 2022 Share Posted August 1, 2022 I don't think so. Ask for them for proof of this rule. If you return any item to a high street store they always refund the VAT so same principle. There is a process for them to recover the VAT they have paid on the original sale just the same as for any other retailer. Keith. Link to comment Share on other sites More sharing options...
rayc Posted August 1, 2022 Share Posted August 1, 2022 With that amount of money at stake I think you need a solicitor who has experience of consumer law and specifically vehicles. Link to comment Share on other sites More sharing options...
Brian Kirby Posted August 1, 2022 Share Posted August 1, 2022 Agree with Ray, but first, do speak to Citizens Advice or your local Trading Standards. Rejecting a purchase as complex and expensive as a motorhome is not as straightforward as rejecting, for example, a pair of shoes. The seller also has rights, and has a legal right to exercise them. He can, for example, offer compensation, or make repairs to rectify the faults in the vehicle. To reject the vehicle outright, as I understand it, it would need to have faults so severe that it is for all practical purposes unusable for the purpose for which it was bought, and incapable of rectification. It is also necessary for the notice of rejection to be served on the seller in writing, clearly stating the ground/s for rejection, within a prescribed timescale following purchase, or you can be deemed to have "accepted" it in the state in which it was delivered. Your letter of rejection therefore needs to be worded so as to say all the right things for it to have legal effect. Citizens Advice used to have standard "template" letters to be used for such purposes, but better to speak to them and take their advice before wading in. Also, have a look through your house, contents, and vehicle insurances, to see if any include personal legal advice. Many policies do, and some will even pursue the case on your behalf, including court representation if necessary, if they agree that you have a sound legal case. Link to comment Share on other sites More sharing options...
witzend Posted August 15, 2022 Share Posted August 15, 2022 Brian Kirby - 2022-08-01 5:17 PM Agree with Ray, but first, do speak to Citizens Advice or your local Trading Standards. . They must have put him on Hold 2 weeks an no update :-D :-o Link to comment Share on other sites More sharing options...
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