Credit Cards on death

[CliveH]

I am sure this has been round before, but it makes me laugh and is worth repeating. If someone has recently posted it and I missed it - my apologies. (lol)

 

 

 

A lady died this past January, and MBNA bank billed her for February and

March for their annual service charges on her credit card, and then added

late fees and interest on the monthly charge. The balance that had been

£0.00, now is somewhere around £60.00.

 

A family member placed a call to the MBNA Bank:

 

Family Member:

'I am calling to tell you that she died in January.'

 

MBNA:

'The account was never closed and the late fees and charges still apply.'

 

Family Member:

'Maybe, you should turn it over to collections.'

 

MBNA:

'Since it is two months past due, it already has been.'

 

Family Member:

So, what will they do when they find out she is dead?'

 

MBNA:

'Either report her account to the frauds division or report her to the

credit bureau, maybe both!'

 

Family Member:

'Do you think God will be mad at her?'

 

MBNA:

'Excuse me?'

 

Family Member:

'Did you just get what I was telling you . . . the part about her being

dead?'

 

MBNA:

'Sir, you'll have to speak to my supervisor.'

 

Supervisor gets on the phone:

Family Member:

'I'm calling to tell you, she died in January.'

 

MBNA:

'The account was never closed and the late fees and charges still apply.'

 

Family Member:

'You mean you want to collect from her estate?'

 

MBNA:

(Stammer) 'Are you her lawyer?'

 

Family Member:

'No, I'm her great nephew.'

(Lawyer info given)

 

MBNA:

'Could you fax us a certificate of death?'

 

Family Member:

'Sure.'

( fax number is given )

 

After they get the fax:

 

MBNA:

'Our system just isn't set up for death. I don't know what more I can do to

help.'

 

Family Member:

'Well, if you figure it out, great! If not, you could just keep billing her.

I don't think she will care.'

 

MBNA:

'Well, the late fees and charges do still apply.'

 

Family Member:

'Would you like her new billing address?'

 

MBNA:

'That might help.'

 

Family Member:

' Glasnevin Cemetry, Finglas Road , Dublin 11, Ireland , Plot Number 1049.'

 

MBNA:

'Sir, that's a cemetery!'

 

Family Member:

'Well, what the **** do you do with dead people on your planet?'

 

:-S

[fred22]

At least you didn't have what I had.

Q"Have you got the account holders consent to talk to us"

A"No the lady has died"

Q"Is the lady with you"

A "No she has died"

Q" I am sorry sir as you do not have the ladies permission I cannot discuss the matter with you"

Thankfully the supervisor sorted it out, in the end.

 

I am convinced that call centre staff have scripts to follow. My son rang up his internet provider to inform them that a council workman had cut through the cable. He was asked certain questions but the discussion stalled when he was asked how many lights were lit on the modem. Obviously "None" was not one of the expected answers and the operator did not know how to proceed.