spospe Posted September 11, 2009 Share Posted September 11, 2009 As we are going to France on Sunday, my wife telephoned her Credit Card provider (Goldfish), this afternoon to notify them of the dates we would be away. After a short period of "press button xx for this, or button yy for that" she ended up speaking to a female 'advisor' who had a non-British accent. Advisor: "Where are you going?" Wife: "France" Advisor: "Where's that?" Wife: "Eh?" Advisor: "Where is France?" Wife: "Mainland Europe" (well how would you answer that sort of question) Advisor: "Is that Western, middle, or Eastern Europe?" Wife: " Western" Advisor: "Thank you; are you visiting any more countries?" Wife: "No" Sounds made-up? Sounds like a 'joke' and an exaggeration? It happened, I was there. 8-) Link to comment Share on other sites More sharing options...
Mel B Posted September 11, 2009 Share Posted September 11, 2009 Similar experience to me, as a lot of the calls go to an Indian, Pakistani etc call centre you can't really expect them to know where every place is over in our part of the world. If it was the other way round would you know some of the countries/areas nearer to their home? :-S I probably wouldn't. :$ I hate foreign call centres with a vengence - very pleasant and courteous but it takes about 10 times as long (and I am not exaggerating) to sort out stuff. One of my calls to '3' recently took 50 minutes just to arrange the exchange of a faulty phone!!! 8-) Link to comment Share on other sites More sharing options...
spospe Posted September 11, 2009 Author Share Posted September 11, 2009 Mel B No, I could not say that I am familiar with the exact location of all countries, but then I am not manning a call-centre that is dealing with those countries either. It is surely reasonable to expect that whoever is on the end of such a telephone line to have at least a basic knowledge of such matters? By the way the Credit Card was Goldfish, so not one of the 'tiddlers' :-) Link to comment Share on other sites More sharing options...
W3526602 Posted September 12, 2009 Share Posted September 12, 2009 Hi, There was the story of the bloke who phoned his insurers to report a broken water pipe which had flooded his garden. The bloke on the other end of the phone didn't sound very sympathetic ...... but it turned out they were suffering a drought in India. 602 Link to comment Share on other sites More sharing options...
Mel B Posted September 12, 2009 Share Posted September 12, 2009 spospe - 2009-09-11 10:38 PM Mel B No, I could not say that I am familiar with the exact location of all countries, but then I am not manning a call-centre that is dealing with those countries either. Fair point, maybe its our accents! :-D By the way the Credit Card was Goldfish, so not one of the 'tiddlers' :-) Say no more ... I've dealt with Goldfish before - never again, I threw them back into the water as soon as I could ... to joint the rest of the guppies!!! :D Link to comment Share on other sites More sharing options...
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