Vito Posted June 2, 2020 Share Posted June 2, 2020 Has anyone managed to get a cash refund for their cancelled Brittany Ferries trips yet? We have had two trips cancelled now and really want cash back rather than vouchers - mainly because their prices are becoming prohibitive for our regular trips to our French house, and their new booking system is less flexible. We have written asking for money to replace the automatic vouchers, but no response so far. Cheers, Nick Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 2, 2020 Share Posted June 2, 2020 This issue was discussed a few days ago here https://forums.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/Brittany-Ferries-voucher/55285/ Forum member “webpax’ said ...I've not had the refund yet (it's been about a week), but I know someone who applied earlier who has received a refund. Link to comment Share on other sites More sharing options...
Vito Posted June 4, 2020 Author Share Posted June 4, 2020 Thanks Derek. I missed that in the previous thread. Cheers Nick Link to comment Share on other sites More sharing options...
Will86 Posted June 5, 2020 Share Posted June 5, 2020 On TV yesterday during the daily Corona virus update Government Ministers stated that companies who owe customers a refund must repay the customer either by cash or a voucher which ever they choose. Link to comment Share on other sites More sharing options...
witzend Posted June 5, 2020 Share Posted June 5, 2020 Will86 - 2020-06-05 10:46 AM On TV yesterday during the daily Corona virus update Government Ministers stated that companies who owe customers a refund must repay the customer either by cash or a voucher which ever they choose. But does English Law apply to a French Company Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 6, 2020 Share Posted June 6, 2020 The best UK on-line forum for information about Brittany Ferries (BF) is this one https://bfenthusiasts.com/bfe/ Regarding amendment/cancellation of BF bookings, there is an ongoing thread that began on 25 April https://bfenthusiasts.com/bfe/topic/13261-amendment-and-cancellation-policies/ This thread includes criticisms of the functionality of BF’s website and suggests (amongst other things) that contacting BF via Twitter is more effective and productive. Passenger rights when travelling on ferries are summarised here https://tinyurl.com/y8celfm4 and are covered by an EU Regulation. Link to comment Share on other sites More sharing options...
webpax Posted June 6, 2020 Share Posted June 6, 2020 Derek Uzzell - 2020-06-02 6:51 PM This issue was discussed a few days ago here https://forums.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/Brittany-Ferries-voucher/55285/ Forum member “webpax’ said ...I've not had the refund yet (it's been about a week), but I know someone who applied earlier who has received a refund. Still waiting! Link to comment Share on other sites More sharing options...
Bojitoes Posted June 10, 2020 Share Posted June 10, 2020 HOORAY!! I have just received an e mail from the C&MC to advise that BF have agreed to provide a cash refund rather than a travel voucher! The Club advise that they are very busy so please allow 28 days to receive the money. I dont mind waiting a bit longer , just delighted that persistence has paid off! Good luck to everyone else in the same situation Bob Link to comment Share on other sites More sharing options...
rooster63 Posted June 11, 2020 Share Posted June 11, 2020 As in theory I possibly could still go to France on the 28th August but prefer not to as still be too many uncertainties. i booked through the CMHC and the balance was due about now. Contacted the CMHC and checked whether I needed to still pay the balance if I wanted to postpone my trip. I am quite happy to accept voucher for the value of the deposit (£65) and that has been agreed by CMHC, still waiting to hear from BF (3 weeks) but was warned it would take some time as not deemed urgent. Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 11, 2020 Share Posted June 11, 2020 Brittany Ferries (BF) originally cancelled their passenger-carrying services until 15 June 2020, but that period has been extended to 28 June 2020. https://www.brittany-ferries.co.uk/information/coronavirus/ceo-message https://www.brittany-ferries.co.uk/information/coronavirus/faqs My understanding is that, when BF’s passenger services do resume, initially no foot or bicycle travellers will be carried and all travellers must book a cabin. As BF ships have around 200 cabins, that would mean a maximum of 400-500 passengers per crossing and a potentially high demand for cabin accommodation. This was why I decided to book now as I can always amend my early-September booking nearer to the sailing date if that seems the right thing to do. Link to comment Share on other sites More sharing options...
webpax Posted June 23, 2020 Share Posted June 23, 2020 Finally got an email from Brittany Ferries today saying refund would be credited to my card in 7 days. Link to comment Share on other sites More sharing options...
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