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SORN
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userMickt
Posted: 29 March 2020 12:51 PM
Subject: RE: SORN
 
Treasured contributor

Posts: 869
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Location: SUFFOLK


Correct web site and numbers all ok.Will try and ring them tomorrow
userTeamRienza
Posted: 29 March 2020 1:19 PM
Subject: RE: SORN
 
Keeps coming back for more

Posts: 133
10025
Location: Co Down. 2016 Hymer B598PL


My van is 3850kg so the rate of duty is £165 (approx). That is about £14 per month.
I decided not to sorn as I consider this to be a time when we all need to pull together.
I regard it as a monthly contribution to the increased costs of the NHS.
I suppose I am lucky in some respects to be on a company and a state pension.

Davy
useraandy
Posted: 29 March 2020 1:41 PM
Subject: RE: SORN
 
Has lots to offer

Posts: 438
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Location: East Kent - 2013 Swift Sundance 532LP


If I thought that's where the money would go, I'd be very happy to do the same.
userDerek Uzzell
Posted: 29 March 2020 1:45 PM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


Are you sure the problem is not due to something simple, like you are typing blanks into the reference number on your motorhome’s V5C?

Although the 11-digit reference number on the V5C does have two blank separators

- for example 2459 875 4899

the number must be entered as shown below without the blanks

24598754899

I think the DVLA’s SORN system will object and issue an error message if you put blanks in the V5C number, but it’s something to beware of perhaps.

Where the vehicle registration number is concerned, I think entering blanks won’t matter.

In his posting of 28 March 2020 11:02 PM on Page 1 of this thread stevec176 said

"I did mine over the phone, 0300 123 4321, it's an automated system, quick and easy."

so you won’t be talking to a human if you ring them.

(You might want to check, too, what your telephone provider would charge for ringing an 0300 number.)
userMickt
Posted: 30 March 2020 10:54 AM
Subject: RE: SORN
 
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Location: SUFFOLK


Dereck thank you for your help , i have now sorn the mh. It was my mistake i forgot that the DVLA had sent a further V5C in 2012 and i was using an old number. Apology to all.
userKeithl
Posted: 30 March 2020 3:49 PM
Subject: RE: SORN
 


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Posts: 5333
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Location: Birmingham. 2004 Auto-Trail Cheyenne Mercedes 313.


Copied from an isolated post...

John Ex Ltm - 2020-03-30 2:58 PM

Just remembered to Sorn my Motorhome- will get unused vehicle tax refunded, just remember to tax again before next use- whenever that is......
userBasil
Posted: 1 April 2020 9:22 PM
Subject: RE: SORN
 
200050025


Well as I suspected despite SORNing on the last day of the month my previous unfortunate renewal of VED overrode the SORN and the motorhome has been re-taxed for the year!

I have tried to contact DVLA but to no avail the recorded message saying they were overloaded and giving an alternative number that comes up as unrecognised.

Lesson learned never re tax until the last possible moment in future!!

Basil
userstevec176
Posted: 1 April 2020 9:46 PM
Subject: RE: SORN
 


A posting machine

Posts: 357
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Location: Nr Attleborough, Norfolk. Motorhome Rapido 665f


It takes upto 5 days to up date the system if you're checking on line so shouldn't try contacting yet. I did mine on the 27th and it still shows my van as being taxed. I tried to SORN the van again snd it told me I'd already done the SORN so give it time.
userBasil
Posted: 1 April 2020 9:48 PM
Subject: RE: SORN
 
200050025


Thanks for the reply, I'll keep my fingers crossed but don't expect the desired result!

Basil
userderek500
Posted: 1 April 2020 11:12 PM
Subject: RE: SORN
 


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Location: Mendip, 2014 Autocruise Accent


aandy - 2020-03-29 11:30 AM

I was surprised to find DVLA still issuing cheques, as I had assumed they would have kept up with the times and issued refunds by bank transfer. It doesn't really matter how long the refund cheque takes, as it will be some time before any of us can go to the bank to pay it in.


I'm with Santander and post the cheque to their office in Harlow. I expect other banks have a similar service.

Been SORNing for years, and only pay for 3 or 4 months of the year. We only take two longish holidays per year.

They used to charge a fee which made SORNing less economical, but it's free now.
userDerek Uzzell
Posted: 2 April 2020 7:51 AM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


stevec176 - 2020-04-01 9:46 PM

It takes upto 5 days to up date the system if you're checking on line so shouldn't try contacting yet. I did mine on the 27th and it still shows my van as being taxed. I tried to SORN the van again snd it told me I'd already done the SORN so give it time.


Same for me...

I SORNed my Rapido motorhome on 29 March 2020 and received the following confirmatory email from the DVLA

THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY AS EMAILS
RECEIVED AT THIS ADDRESS CANNOT BE RESPONDED TO.

Confirmation of Statutory Off Road Notification (SORN)

Thank you for using DVLA Vehicle Licensing Online.
Your SORN has been successful.

The SORN will be valid until you tax, sell, permanently export or scrap the vehicle.

Any refund of vehicle tax due will be automatically issued to the name and address on our records. If you pay by Direct Debit your Direct Debit will be cancelled.

Vehicle Registration Number: XXXX XXX
Reference Number: XXXX XXXX XXXX XXXX
Application Made On: 29/03/2020 21:18:24

You may wish to save or print this email confirmation for your records.


There are comments on other forums about SORN/VED-related ‘data checking’ delays (as Steve has advised) including that it can take 5 days for a newly taxed vehicle to show up on-line. It is also warned that, after SORNing a vehicle, it cannot be taxed on-line for 5 days.

A 2018 comment said

The DVLA keep two systems internal and external. The internal system updates immediately, the external 'public facing' system can take up to 5 days to update.

userMatrix Meanderer
Posted: 2 April 2020 3:01 PM
Subject: RE: SORN
 
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Location: Adria Coral Plus 670 SLT, Bury St Edmunds


Matrix Meanderer - 2020-03-28 10:18 PM

Successfully went through the quick DVLA SORN process yesterday no problems, five minutes max.

Looking forward to receiving the refund but noticed on the last screen that my refund "should be received in four to six weeks"

Is this how long we have to wait - really??
What is DVLA using a Sinclair ZX Spectrum !

Seriously though, how long does the refund take?


Result - DVLA cheque arrived today. That's 5 days since completing the SORN online.

Well done DVLA

userDerek Uzzell
Posted: 4 April 2020 6:16 PM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


As I said above I SORNed my motorhome on 29 March.

Using the www.gov.uk “Check if a vehicle is taxed” on-line capability, I’ve just checked mny motothome’s VED status and it is still shown as taxed with a ’Tax due’ date of 1 April 2021.

However, on clicking on “Incorrect tax status? on that webpage, the caveat shown below appears.

So - if you have SORNed your vehicle recently - it might be worth checking its tax status just in case there’s been a problem at the DVLA end.



(SORN status.png)



Attachments
----------------
Attachments SORN status.png (36KB - 31 downloads)
userMickt
Posted: 4 April 2020 6:28 PM
Subject: RE: SORN
 
Treasured contributor

Posts: 869
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Location: SUFFOLK


My cheque arrived this morning
userstevec176
Posted: 4 April 2020 9:02 PM
Subject: RE: SORN
 


A posting machine

Posts: 357
1001001002525
Location: Nr Attleborough, Norfolk. Motorhome Rapido 665f


Lucky you, my van is still showing as being taxed. I've completed their on line email notification a couple of days ago so will give them a few more days before trying to phone them.
userDerek Uzzell
Posted: 5 April 2020 7:42 AM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


It’s not mandatory to telephone the DVLA about a SORN-related issue, as there is an on-line enquiry form and a ‘live chat’ option.

https://live.email-dvla.service.gov.uk/w2c/en_gb/forms/Vehicles%20General?button=57358000000Gqkk&decision=Any+other+SORN+enquiry+not+listed&lang=en_gb

(If you SORNed via the gov.uk website and received a confirmatory email, the latter will have included a reference number, but I don’t know how SORNing by phone works.)
userstevec176
Posted: 5 April 2020 2:27 PM
Subject: RE: SORN
 


A posting machine

Posts: 357
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Location: Nr Attleborough, Norfolk. Motorhome Rapido 665f


Unfortunately when I tried to SORN on line it kept crashing so I used the phone option which went well and I got a verbal confirmation but the SORN site still shows it's taxed until 2021. The online chat is not working and they only want calls from essential persons. If I re SORN now I'll lose a month so I'll keep waiting for a bit longer.
userConrad
Posted: 5 April 2020 7:56 PM
Subject: RE: SORN
 
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Location: Home-West Wales, M/H-Chausson Flash 646 2019


My tax due 1 April, paid it then did SORN 2 weeks later as Covid-19 situation worsening. Vehicle listed as tax due 1 April 2021!! Sent email to DVLA, just got reply, they won't be replying as too busy. Think I'll just live with it and maybe try SORN again later this month if still looking bleak for camping.
userDerek Uzzell
Posted: 5 April 2020 9:58 PM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


If you read stevec176’s posting of 1 April 2020 9:46 PM above, you’ll see that, after SORNing his motorhome on 27 March, he attempted to re-SORN it and the DVLA system advised him that the vehicle was already SORNed.

If whatever method of SORNing (on-line or telephone) was used showed no indication that the procedure might have failed, it’s reasonable to assume that the SORNing was successful. As I said above, I SORNed my Rapido on 29 March on-line, received a confirmatory e-mail saying "Your SORN has been successful” and including a reference number.

The www.gov.uk “Check if a vehicle is taxed” on-line checker still shows the Rapido as taxed, but that doesn’t greatly concern me and I’m definitely NOT going to amuse myself by attempting to re-SORN the Rapido to see if the DVLA’s system will stop me doing that!
userK2 Rum
Posted: 14 April 2020 11:29 AM
Subject: RE: SORN
 


Just joined

Posts: 18

Location: Carthago Malibu 600 DB. Cardiff


We got a cheque form the DVLA, sent it with a paying in slip from a cheque book (remember those?) well disguised in an envelope and the money was in our account 3 days later. I was surprised, and quite impressed.
userConrad
Posted: 18 April 2020 11:55 AM
Subject: RE: SORN
 
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Posts: 245
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Location: Home-West Wales, M/H-Chausson Flash 646 2019


Got there at last!! DVLA software obviously struggling at present, so patience everyone!

Renewed tax on 9/3/20, to beat any budget increase.
Did SORN on 25/3/20 as into lockdown.
Looked early April, and thought SORN hadn't worked as vehicle shown as taxed to April next year, ie tax paid early March in effect.
Got through to DVLA on phone yesterday, only needed 3 attempts, and was told vehicle is SORNed. Felt a bit of a numpty when I looked myself at "check vehicle tax status" and saw mine isn't taxed!

Cheque arrived today!!! Funny thing, it's dated two days before I did SORN!! Now how to pay it into bank? Bingo, Lloyds mobile banking app worked, on a roll today!!



Edited by Conrad 2020-04-18 12:05 PM
userstevec176
Posted: 18 April 2020 3:01 PM
Subject: RE: SORN
 


A posting machine

Posts: 357
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Location: Nr Attleborough, Norfolk. Motorhome Rapido 665f


Further to my earlier message, as the on line status was still showing my van as taxed I decided to re SORN it, but this time I did it on line and got the confirmation email. I did it on the 11th and got my cheque this morning. The cheque was for only £242.91 so they've kept a months tax for April. The van was due to be retaxed the 1st April but I obviously made a mistake by retaxing the van early, 7th March. The initial SORN was made on the 27th March so the van became un taxed until the end of March but because I'd retaxed it early it was automatically taxed again from the 1st April so I had to SORN again so lost April's portion. I've emailed them so will just have to wait and see what happens.
userDerek Uzzell
Posted: 18 April 2020 5:30 PM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


My Rapido’s VED expired on 31 March 2020 and on 9 March I renewed the VED on-line for 12 months effective from 1 April 2020. I received a confirmatory email that the renewal had been successful .

On 29 March 2020 I SORNed on-line the Rapido without any difficulty and received a confirmatory email that the SORN had been successful. However, I now note that the email says "The SORN will be valid until you tax, sell, permanently export or scrap the vehicle.”

I’ve just (18 April) repeated the on-line SORNing procedure for the Rapido (again without any difficulty) and received a confirmatory email that the SORN has been successful.

As I had taxed the Rapido from 1 April 2020 to 31 March 2021 BEFORE I SORNed the vehicle on 29 March 2020, I expected that the full £265 I had paid for the forthcoming 12 months period would be refunded to me and that the SORN would be in force continuously until I re-taxed the Rapido later this year. I certainly would not have anticipated that the SORN would merely be in force from 29-31 March 2020 and the fact that I had renewed the vehicle’s VED 20 days earlier would override the SORN and effectively ‘re-tax’ the Rapido.

As an ex-programmer I can appreciate that taxing a vehicle ‘in advance’ and then SORNing it within the existing VED period is a mite peculiar, and the ‘logic’ of DVLA’s software seems to have penalised Steve regarding the amount of refund and will probably penalise me (though I’ve yet to receive a refund cheque).

The DVLA is not currently responding to emails, but I intend to argue that the statement "The SORN WILL be valid until you tax, sell, permanently export or scrap the vehicle” clearly iindicates that the ‘taxing’ must be done by the vehicle’s keeper AFTER the SORN has been put in place and that taxing the vehicle in advance BEFORE the SORN is in place should be overlooked.
userDerek Uzzell
Posted: 21 April 2020 9:09 AM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


On using the “Check if a vehicle is taxed” on-line procedure today (21 April) I see that my Rapido motorhome is now shown as SORNed.

Hopefully a refund cheque will arrive soon and - as the cheque’s amount will almost certainly not reflect the fact that I SORNed the vehicle on 29 March - I’ll be contacting the DVLA about that when the DVLA resumes responding to emails.
userBasil
Posted: 27 April 2020 9:20 PM
Subject: RE: SORN
 
200050025


Well despite me not having faith in the system our van is now shown as SORN and a cheque for the full years VED arrived in the post this morning. So hopefully you will get yours as well Derek!

So well done DVLA I raise my hat to you.

Basil
userDerek Uzzell
Posted: 28 April 2020 9:07 AM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


Have now received cheque - £242.91 equating to an 11 months refund.

The cheque is dated 20 April 2020 and its iissue was undoubtedly triggered by the ‘re-SORN’ application I made on 18 April 2020, not the earlier SORN application I made on 29 March 2020.

As I said earlier, I taxed my motorhome on 9 March 2020 for the period 1 April 2020 to 31 March 2021 and (I assume) this must have overridden the 29 March 2020 SORN application.

I’m pretty sure that the reason you got a full 12 months refund and I got an 11 months refund is that you SORNed on 31 March (the last day of the month) whereas I SORNed two days earlier on 29 March.
userSteve928
Posted: 28 April 2020 9:26 AM
Subject: RE: SORN
 


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I have a similar issue to take up with DVLA once they resume normal business, though relating to selling a vehicle rather than making a SORN.
I sold my Bailey on 16/3 and posted the V5C (following the instructions on the 5 year old document) to Swansea on 17/3. Having heard nothing 5 weeks later I investigated and found that this process can now be done online (obviously, with hindsight..) as noted on my new van's V5C, so I repeated the process online.
A refund cheque raised by the online process on 22/4 has already arrived, but refunding only from the beginning of May so I'm due a a further month's refund once and if the paper application is ever processed.
Somehow I doubt I'll ever see it.
userBasil
Posted: 28 April 2020 8:05 PM
Subject: RE: SORN
 
200050025


Derek Uzzell - 2020-04-28 9:07 AM

Have now received cheque - £242.91 equating to an 11 months refund.

The cheque is dated 20 April 2020 and its iissue was undoubtedly triggered by the ‘re-SORN’ application I made on 18 April 2020, not the earlier SORN application I made on 29 March 2020.

As I said earlier, I taxed my motorhome on 9 March 2020 for the period 1 April 2020 to 31 March 2021 and (I assume) this must have overridden the 29 March 2020 SORN application.

I’m pretty sure that the reason you got a full 12 months refund and I got an 11 months refund is that you SORNed on 31 March (the last day of the month) whereas I SORNed two days earlier on 29 March.


Oh dear sorry to hear that, do you think that your second SORN may have confused the situation at all?

Basil
userDerek Uzzell
Posted: 29 April 2020 7:56 AM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


It’s not really a ‘confusion’ issue, it’s down to how DVLA software must handle road-tax (VED) and SORN.

My motorhome had been road-taxed until 31 March 2020.

On 9 March 2020 I renewed on-line the motorhome’s tax (£265) for the period 1 April 2020 until 31 March 2021.

A couple of weeks later it was plain that the COVID-19 pandemic would be curtailing our motorhome use for months, so on 29 March 2020 I SORNed the motorhome on-line. The application was confirmed that day as having been accepted and - as far as I was concerned - from 29 March 2020 the motorhome was SORNed indefinitely.

As the DVLA’s on-line ’tax check’ procedure continued to show my motorhome as being taxed until 31 March 2021, on 6 April 2020 I advised the DVLA that this was incorrect. But by then the DVLA had ceased responding to email enquiries.

On 18 April 2020, with the on-line ’tax check’ procedure still showing my motorhome as being taxed until 31 March 2021, I emailed the DVLA about this again. But email enquiries were still not being dealt with.

From earlier comments on this thread there now seemed to be a strong possibility that my successful SORN application of 29 March 2020 had only lasted two days and had then been overridden by my 9 March 2020 re-taxing application. If that were the case, the motorhome would remain taxed until 31 March 2021 unless I took proactive measures.

On 18 April 2020 I decided to apply for SORN again on the basis that, if the motorhome were already recorded on the DVLA’s system as SORNed, the system might well reject the application. However, this SORN application was confirmed as successful and, a few days later, the DVLA’s on-line ’tax check’ procedure showed my motorhome as being SORNed and I’ve now received a cheque refunding 11 months-worth of VED.

The difference between what I did and what you did is subtle. There were still two days left of the existing VED period when I initially SORNed my motorhome, but you SORNed yours on the final day of the VED period. If you had SORNed your motorhome a day earlier, on 30 March 2020 rather than 31 March 2020, I’m pretty sure the same thing that happened to me would have happened to you.

As my motorhome had no longer been ‘on the road’, I should have let the 2019-2020 VED period expire on 31 March 2020, not renewed the VED and applied for SORN on 1 April 2020 - then I would not have given the DVLA any money and no refund cheque have needed to be issued. But that’s with the benefit of hindsight of course...

I’m going to write to the DVLA about this (it’s really too complex to handle by email) but I’m not confident that a £22.09 additional refund will be forthcoming.
userDerek Uzzell
Posted: 17 June 2020 12:10 PM
Subject: RE: SORN
 


50005000500020001000500100
Location: MODERATOR - 2015 Rapido 640F LHD 2.3ltr 150bhp


I mentioned in my last posting above that I intended to write to the DVLA about my 'loss' of a month’s worth of VED as a result of how their computer system had processed my SORN applications.

Today I received a letter from the DVLA saying that the refund payment of £242.91 that had originally been sent was incorrect and an additional payment of £22.09 would be sent shortly.
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