mikejkay Posted June 9, 2020 Share Posted June 9, 2020 Anybody managed to extract a refund from Stena? I now have a voucher but was given no option. Link to comment Share on other sites More sharing options...
EJB Posted June 9, 2020 Share Posted June 9, 2020 I understand that this practice and has already been under scrutiny and some companies have already been sanctioned....more to come? "The holiday letting company that owns Hoseasons and Cottages.com has agreed to give customers refunds for stays that were cancelled because of the coronavirus crisis, after it was reported to the competition watchdog". Link to comment Share on other sites More sharing options...
davidmac Posted June 9, 2020 Share Posted June 9, 2020 Hi, yes I got a refund. I had a one way booking (Harwich-Hook) through the CAMC for the end of June , I cancelled the beginning of May and got my money back less £6 cancellation fee. Regards David Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 9, 2020 Share Posted June 9, 2020 David I think your situation differs from Mike’s. In your case you proactively cancelled your booking and (where a Flexi ticket has been bought) Stena Line’s Terms & Conditions (Section 8 on this link) https://www.stenalinetravel.com/legal/terms-and-conditions permit this to be done as follows Flexi: If you have purchased a Flexi ticket, changes are permitted and no amendment fee is payable. However, any difference in fare, or additional items added are payable. If you cancel your booking, you are entitled to a refund depending on how far in advance of travel you notify us. A €3.50 cancellation fee per sailing applies. 1. Cancel up to 24 hours before travel: 100% refund less cancellation fee. 2. Cancel up to 2 hours before travel: 50% refund less cancellation fee. 3. Cancel within 2 hours of departure: No refund 4. No show or cancel after day of departure: No refund / amendment. I’m assuming that Mike’s sailings were cancelled by Stena Line and the company chose to give a ‘refund voucher’ instead of a financial refund. (Section 6 of Stena Line’s T&Cs includes a mention that vouchers might be offered.) Link to comment Share on other sites More sharing options...
davidmac Posted June 9, 2020 Share Posted June 9, 2020 Hi my booking was not a flexi, it was for the overnight sailing 26/06/20, booked last December with a 10% discount through the CAMC. All my dealings were through the Club, wether this helped I don't know. The offer given to me was a rebook with no rebooking fees for 2020 or my money back less £6. The latter suited me best ,that's what I took, not too bothered about loosing the £6 Regards David Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 10, 2020 Share Posted June 10, 2020 OK - perhaps it would help if Mike provides fuller details of the booking he had with Stena Line and the circunstances that led to him being given a ‘no alternative’ voucher. Link to comment Share on other sites More sharing options...
EJB Posted June 10, 2020 Share Posted June 10, 2020 If you purchased from the CC they should refund your money! As in any purchase the retailer is always liable. Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 10, 2020 Share Posted June 10, 2020 Stena Line coronavirus information can be viewed here https://www.stenaline.co.uk/ferry-to-holland Cancellation refunds “...in the form of an Open Ticket (Voucher” are mentioned and there’s a long Terms of Business statement here https://www.stenaline.co.uk/new-legal/travel-policy I don’t know if Stena Line is legally obliged to offer the option of a cash refund for a cancelled booking as opposed to providing a refund voucher, but there's no doubt that common practice has been for ferry companies to provide a refund voucher with no mention of a cash-alternative option, or with them just saying that a cash refund is not possible. As I said above, it might be helpful if Mike provides more information and whether he has been in touch with Stena Line and demanded a cash refund instead of the voucher he was given. Link to comment Share on other sites More sharing options...
mikejkay Posted June 10, 2020 Author Share Posted June 10, 2020 Thanks for the responses. Being a cheapskate I had booked the non-amendable fares. Harwich-Hook return, Sassnitz-Trelleborg and Halmstad-Grenaa. I had also booked Kapellskar-Naantali with Finnlines. They also refused a refund and have given me a voucher. As a matter of concern I have no real evidence of these vouchers. I have read that Stena have terminated the Sassnitz-Trelleborg route so how am I to rebook? Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 10, 2020 Share Posted June 10, 2020 Permanent closure of the Sassnitz-Trelleborg route is mentioned here. https://www.marinelink.com/news/stena-line-close-trelleborgsassnitz-route-477420 Presumably the ‘vouchers’ were sent to you by email, so you should have printable evidence of their existence. You really need to enter into a dialogue with Finnlines and Stena Line, particularly with the latter in respect of the route no longer being available. There’s March 2020 EC guidance here https://ec.europa.eu/commission/presscorner/detail/en/IP_20_485 that includes the statement In case of cancellations the transport provider must reimburse or re-route the passengers. If passengers themselves decide to cancel their journeys, reimbursement of the ticket depends on its type, and companies may offer vouchers for subsequent use. I’m not sure which category you fall into... Link to comment Share on other sites More sharing options...
mikejkay Posted June 10, 2020 Author Share Posted June 10, 2020 I've not had any vouchers. Perhaps I need to chase them up >:-( The Harwich ferries weren't cancelled so that muddies the water somewhat. Link to comment Share on other sites More sharing options...
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