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When does the base vehicle warranty start?
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userwebpax
Posted: 9 October 2019 5:43 PM
Subject: When does the base vehicle warranty start?
 
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Location: Hymer B-MC I 690


Hi

I'm in the process of importing a new Mercedes based Hymer from Germany. I'm curious to know when the base vehicle warranty starts (or if it has already started!).

The CoC for the base vehicle is dated 30.11.18, the CoC for the ALKO chassis is dated 05.02.2019. The CoC for the Hymer conversion is dated 30.04.19.

I'm aware the van has been in a dealer showroom for a few months because I've been watching it on mobile.de and took the plunge when the price was reduced. So it's not a great surprise the conversion was completed 6 months ago.

However the base vehicle CoC date of 30.11.18 is making me wonder if that is when the base vehicle warranty (i.e the Mercedes warranty) might commence and hence may already be nearly a year spent?

I hope perhaps someone might have encountered this situation before?

Thanks



Edited by webpax 2019-10-09 5:44 PM
userColinM50
Posted: 9 October 2019 6:02 PM
Subject: RE: When does the base vehicle warranty start?
 
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And what does the dealer say? When I bought my Eldiss, the warranty started the day it was registered and I was the first owner so I'd have thought the same in Germany but who knows? Dealer's your best bet
userBrian Kirby
Posted: 9 October 2019 6:02 PM
Subject: RE: When does the base vehicle warranty start?
 


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Location: East Sussex. Motorhome: Knaus Boxstar 600 Street


The warranty is, in effect, the property of the manufacturer. They set the conditions, and they decide what goes. The only way to get a definitive answer on a Mercedes warranty is from the horse's mouth: Mercedes.

It is usually expected in the UK that a vehicle warranty commences on the date that the vehicle is first registered. However, if you are going to drive the vehicle from Germany, it will be registered in Germany in order to obtain the necessary export plates and insurance.

As it was supplied for German registration, it may need to be transferred from the German warranty database to a UK warranty database. That is unlikely to be possible until the vehicle has a UK registration number, so it may be that Mercedes would determine that the German temporary registration would trigger the warranty commencement date, or that the eventual UK registration would be applied.

But, as above, the only way to be certain will be to speak to Mercedes' UK warranty department, either directly (if they will talk to mere end users!), or through whichever UK Mercedes commercial dealership you intend taking the van to for servicing and/or warranty issues.
userwebpax
Posted: 9 October 2019 6:10 PM
Subject: RE: When does the base vehicle warranty start?
 
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Location: Hymer B-MC I 690


Many thanks for such prompt responses. I will speak to the dealer when I collect but will also check with my local Mercedes Commercial dealer and see what they say.

I'll update here when I find out as it may then be useful to others.

Edited by webpax 2019-10-09 6:11 PM
userHans
Posted: 9 October 2019 7:54 PM
Subject: RE: When does the base vehicle warranty start?
 


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Do not make things more complicated as they are. 2 years warranty in belgium of the base vehicle. No matter it stand for years somewhere. That is common in the RV sector. And it stands for years in the UK- Rain. Seeing most dealer shelters.
userHans
Posted: 9 October 2019 8:44 PM
Subject: RE: When does the base vehicle warranty start?
 


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In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.
userKeithl
Posted: 9 October 2019 8:50 PM
Subject: RE: When does the base vehicle warranty start?
 


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webpax - 2019-10-09 5:43 PM

Hi

I'm in the process of importing a new Mercedes based Hymer from Germany.


Hans - 2019-10-09 8:44 PM

In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.


But will a Mercedes based Hymer have an Al-Ko chassis? I thought they would be built on the full Mercedes chassis?

Keith.
userwebpax
Posted: 10 October 2019 7:55 AM
Subject: RE: When does the base vehicle warranty start?
 
Just joined

Posts: 12

Location: Hymer B-MC I 690


Keithl - 2019-10-09 8:50 PM

webpax - 2019-10-09 5:43 PM

Hi

I'm in the process of importing a new Mercedes based Hymer from Germany.


Hans - 2019-10-09 8:44 PM

In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.


But will a Mercedes based Hymer have an Al-Ko chassis? I thought they would be built on the full Mercedes chassis?

Keith.


I've got a CoC for the vehicle from Al-Ko so presume it must be.
userwebpax
Posted: 10 October 2019 7:59 AM
Subject: RE: When does the base vehicle warranty start?
 
Just joined

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Location: Hymer B-MC I 690


Hans - 2019-10-09 8:44 PM

In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.


Thanks Hans. My budget does not extend to air suspension at the moment, maybe a future upgrade!
userKeithl
Posted: 10 October 2019 8:27 AM
Subject: RE: When does the base vehicle warranty start?
 


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webpax - 2019-10-10 7:55 AM

Keithl - 2019-10-09 8:50 PM

webpax - 2019-10-09 5:43 PM

Hi

I'm in the process of importing a new Mercedes based Hymer from Germany.


Hans - 2019-10-09 8:44 PM

In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.


But will a Mercedes based Hymer have an Al-Ko chassis? I thought they would be built on the full Mercedes chassis?

Keith.


I've got a CoC for the vehicle from Al-Ko so presume it must be.


Is your new Hymer on the new Mercedes Front Wheel Drive platform by any chance?

I have just seen the video of the Hymer SLC Chassis and it shows a solid rear axle replacing independent rear suspension so this would be my assumption?

Keith.
userRobinhood
Posted: 10 October 2019 8:29 AM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Sherwood Forest


webpax - 2019-10-10 7:55 AM

I've got a CoC for the vehicle from Al-Ko so presume it must be.


There was some debate recently whether the SLC chassis fitted to the (Mercedes) Hymer models on the new FWD Sprinter is Al-Ko manufactured - the conclusion was, I believe, that it is.

Accordingly, for these models there should be an Al-Ko issued CoC.

(crossed with Keith's post).

Edited by Robinhood 2019-10-10 8:30 AM
userRobinhood
Posted: 10 October 2019 8:39 AM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Sherwood Forest


Keithl - 2019-10-10 8:27 AM

Is your new Hymer on the new Mercedes Front Wheel Drive platform by any chance?

I have just seen the video of the Hymer SLC Chassis and it shows a solid rear axle replacing independent rear suspension so this would be my assumption?

Keith.


I think even the front-wheel drive Sprinter comes as standard with a (non-independent) live rear axle.

The SLC chassis appears to use the traditional Al-Ko torsion bar system, which is, of course, independent suspension.
userwebpax
Posted: 10 October 2019 11:51 AM
Subject: RE: When does the base vehicle warranty start?
 
Just joined

Posts: 12

Location: Hymer B-MC I 690


Keithl - 2019-10-10 8:27 AM

webpax - 2019-10-10 7:55 AM

Keithl - 2019-10-09 8:50 PM

webpax - 2019-10-09 5:43 PM

Hi

I'm in the process of importing a new Mercedes based Hymer from Germany.


Hans - 2019-10-09 8:44 PM

In case you have questions on your AL-Ko chassis. I Am your Man. Hope you have the AL-KO original air Suspension Fitted in that class of mobile on all axles.


But will a Mercedes based Hymer have an Al-Ko chassis? I thought they would be built on the full Mercedes chassis?

Keith.


I've got a CoC for the vehicle from Al-Ko so presume it must be.


Is your new Hymer on the new Mercedes Front Wheel Drive platform by any chance?

I have just seen the video of the Hymer SLC Chassis and it shows a solid rear axle replacing independent rear suspension so this would be my assumption?

Keith.


Yes Keith it is Mercedes Front Wheel Drive.
userKeithl
Posted: 10 October 2019 12:52 PM
Subject: RE: When does the base vehicle warranty start?
 


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webpax - 2019-10-10 11:51 AM

Yes Keith it is Mercedes Front Wheel Drive.


Thanks Webpax.

You are the first person I know to get a new FWD so I'd be interested in your comments when you do get it.

Keith.
userDerek Uzzell
Posted: 10 October 2019 4:28 PM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Herefordshire - 2015 Rapido 640F LHD 2.3ltr 150bhp


A motorhome’s base-vehicle warranty should normally start when the motorhome is sold ‘first retail’, not when it is first registered. So the warranty of a new motorhome bought in Germany should commence when the first retail buyer has paid for it and accepted delivery of it.

When I bought a Hobby motorhome in Germany in 2005, it was (temporarily) German-registered on the same day that I took delivery, so (in my case) the warranty start-date and registration-date were in fact the same.

There have been instances where the start of a motorhome’s base-vehicle warranty has been recorded on the base-vehicle manufacturer’s database as the date when the base-vehicle was transferred to the motorhome converter, and the retail buyer would be wise to check if that has happened ASAP after taking delivery.

I also recall being told of a brand-new motorhome (Mercedes-based as it happens) developing a fault on the trip from the dealership to the buyer’s home after delivery had taken place and problems arising because the warranty start-date had yet to be recorded on the Mercedes database - but that was a long time ago.

(It is perhaps stating the obvious, but the warranty terms and conditions for a motorhome purchased outshide the UK will be those relating to the country in which the motorhome was bought. For example, when I imported my 2005 Transit-based Hobby motorhome the Ford warranty had a 2-year duration, whereas UK-purchased Transits had a 3-year warranty.)
userHans
Posted: 10 October 2019 8:54 PM
Subject: RE: When does the base vehicle warranty start?
 


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Brian You can shift a car or RV whit a transit plate in Eu member states. Whitout any REG.. Just plate and insurance. like garages do to shift.You can even go on holiday to bulgaria whit motorhome and stay there whit your kids as long as you want to start a new live there. I met a family who did it. Much cheaper.
userHans
Posted: 10 October 2019 9:05 PM
Subject: RE: When does the base vehicle warranty start?
 


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Keith wake up. Sprinters had AL-Ko chassis On RV for years. Passing the factory in Ettenbeuren
userDerek Uzzell
Posted: 11 October 2019 7:21 AM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Herefordshire - 2015 Rapido 640F LHD 2.3ltr 150bhp


An AL-KO chassis became available for RWD Sprinters some years ago, with the chassis having either a single rear axle or a tag-axle configuration. However, where motorhomes are concerned, converters showed little interest and (as far as I’m aware) only models made by the Pilots Group were built on the RWD Sprinter AL-KO chassis.
userRobinhood
Posted: 11 October 2019 8:11 AM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Sherwood Forest


Derek Uzzell - 2019-10-11 7:21 AM

..........(as far as I’m aware) only models made by the Pilots Group were built on the RWD Sprinter AL-KO chassis.



...the only one I was aware of was the Adria Polaris.......
userwebpax
Posted: 11 October 2019 8:45 AM
Subject: RE: When does the base vehicle warranty start?
 
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Location: Hymer B-MC I 690


Keithl - 2019-10-10 12:52 PM

webpax - 2019-10-10 11:51 AM

Yes Keith it is Mercedes Front Wheel Drive.


Thanks Webpax.

You are the first person I know to get a new FWD so I'd be interested in your comments when you do get it.

Keith.


Thanks I'll let you know Keith. However as my last van was on a 14 year old Fiat Ducato I think the Merc is going to feel amazing regardless!
userwebpax
Posted: 11 October 2019 8:50 AM
Subject: RE: When does the base vehicle warranty start?
 
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Posts: 12

Location: Hymer B-MC I 690


Derek Uzzell - 2019-10-10 4:28 PM

A motorhome’s base-vehicle warranty should normally start when the motorhome is sold ‘first retail’, not when it is first registered. So the warranty of a new motorhome bought in Germany should commence when the first retail buyer has paid for it and accepted delivery of it.

When I bought a Hobby motorhome in Germany in 2005, it was (temporarily) German-registered on the same day that I took delivery, so (in my case) the warranty start-date and registration-date were in fact the same.

Thanks Derek, that's what I was hoping would happen in my case.


(It is perhaps stating the obvious, but the warranty terms and conditions for a motorhome purchased outshide the UK will be those relating to the country in which the motorhome was bought. For example, when I imported my 2005 Transit-based Hobby motorhome the Ford warranty had a 2-year duration, whereas UK-purchased Transits had a 3-year warranty.)


Yes I believe this may be the case with Mercedes - 2-year warranty for me whereas UK-purchased Sprinters have a 3-year warranty.
userDerek Uzzell
Posted: 11 October 2019 5:50 PM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Herefordshire - 2015 Rapido 640F LHD 2.3ltr 150bhp


Robinhood - 2019-10-11 8:11 AM

Derek Uzzell - 2019-10-11 7:21 AM

..........(as far as I’m aware) only models made by the Pilots Group were built on the RWD Sprinter AL-KO chassis.



...the only one I was aware of was the Adria Polaris.......


This 2010 article refers to the tag-axle version and, at that time, the chassis was only offered to the Pilote Group for Pilote, Le Voyageur and Frankia models.

https://www.lemondeducampingcar.fr/actualite/infos/chssis-mercedes-al-ko/57264
userRobinhood
Posted: 11 October 2019 6:01 PM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Sherwood Forest


I simply remembered this 2010 MMM review:

https://tinyurl.com/Adriapolaris
userHans
Posted: 11 October 2019 8:05 PM
Subject: RE: When does the base vehicle warranty start?
 


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Some from our club are reading whit me some posts on OAL. They do not understand what a TAG axle means on the rear.
userKeithl
Posted: 11 October 2019 8:21 PM
Subject: RE: When does the base vehicle warranty start?
 


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Hans - 2019-10-11 8:05 PM

Some from our club are reading whit me some posts on OAL. They do not understand what a TAG axle means on the rear.


It is slang for a 'Tandem' axle. ie two rear axles one placed closely behind the other.

Keith.
userDerek Uzzell
Posted: 12 October 2019 12:12 PM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Herefordshire - 2015 Rapido 640F LHD 2.3ltr 150bhp


No it isn’t...

‘Tag axle’ is a USA term for an axle configuration that involves a DRIVEN axle plus a supplementary non-driven axle - so the Mercedes arrangement is a genuine tag-axle one.

But the 2-axle arrangement of an AL-KO chassis fitted to a Ducato is not a ‘ tag axle’ configuration as neither of the two rear axles is driven.

‘Tag-axle’ is nowadays generally used by the UK motorcaravanning community (owners, traders and motorhome journalists) for FWD motorhomes with two undriven rear axles, but this does not make the usage correct.

https://itstillruns.com/advantage-tag-axle-motor-home-8583486.html

More detail in this 2005 forum thread..

https://forums.outandaboutlive.co.uk/forums/Motorhomes/Motorhome-Matters/Tag-axle-/1888/
userKeithl
Posted: 12 October 2019 8:17 PM
Subject: RE: When does the base vehicle warranty start?
 


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Derek Uzzell - 2019-10-12 12:12 PM

But the 2-axle arrangement of an AL-KO chassis fitted to a Ducato is not a ‘ tag axle’ configuration as neither of the two rear axles is driven/


And then they are 'Tandem Axles' as I said!!!

I was going to add comments about driven and non-driven tandem style axles but felt this would confuse Hans even more and seen as the majority of triple axle MH's in the UK are Ducato based they are all actually Tandem Axles.

Keith.
userHans
Posted: 12 October 2019 10:06 PM
Subject: RE: When does the base vehicle warranty start?
 


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Nice to read your comments on the rear axle. Not driven by fiat unless 4Wd. And Iveco daily. Forget the rear drive than on fiat having two axles on the rear which is only possible on fiat alko chassis.Than i go for what Keith said. For a night cap how looks the rear axle load plate. having four tyres. And about iveco daily having rear drive one axle but four tyres.
userKeithl
Posted: 12 October 2019 10:35 PM
Subject: RE: When does the base vehicle warranty start?
 


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Hans,

The only info I have is for a 2008 Auto-Trail on a Ducato with twin rear axles and the axle weight limits are quoted as follows:

Front 2,100 kg
Rear 2 x 1,500 kg
GVW (MTPLM) 5,000 kg

Keith.
userDerek Uzzell
Posted: 13 October 2019 7:08 AM
Subject: RE: When does the base vehicle warranty start?
 


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Location: Herefordshire - 2015 Rapido 640F LHD 2.3ltr 150bhp


Keithl - 2019-10-12 8:17 PM

Derek Uzzell - 2019-10-12 12:12 PM

But the 2-axle arrangement of an AL-KO chassis fitted to a Ducato is not a ‘ tag axle’ configuration as neither of the two rear axles is driven/


And then they are 'Tandem Axles' as I said!!!

I was going to add comments about driven and non-driven tandem style axles but felt this would confuse Hans even more and seen as the majority of triple axle MH's in the UK are Ducato based they are all actually Tandem Axles.

Keith.


The AL-KO chassis available for rear-wheel-drive Mercedes Sprinter vehicles from around 2010 Involves independent rear suspension and a ‘live’ (ie. driven) rear axle.

When the RWD chassis had a 2nd rear axle, that axle was ‘dead’ (ie. non-driven) and could correctly be described as a ‘tag-axle’. The chassis could also be correctly described as having ‘tandem’ rear-axles - as could any chassis with two rear axles.

The AL-KO chassis now available for front-wheel-drive Mercedes Sprinter vehicles is just the traditional type with the independent rear suspension having trailing arms and torsion-bar springing. Single or tandem rear-axle versions are offered, but in both cases the rear-axle(s) is/are ‘dead’ and neither of the rear-axles of the tandem-axle version is a ‘tag-axle’.

Details are on the AL-KO website

https://www.alko-tech.com/en/news/2019/al-ko-chassis-now-also-available-mercedes-benz-sprinter-tractor-head

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