mickawinn Posted December 17, 2008 Share Posted December 17, 2008 I have sustained damage to the gas locker door, frame and interior box and the locker skirt. My dealer & I have not found Swift particularly helpful in sourcing replacement parts. Can anyone recommend a source? Link to comment Share on other sites More sharing options...
Guest Tracker Posted December 17, 2008 Share Posted December 17, 2008 You could try Steve at Charles & Son in Poole as he is quite helpful and knowledgeable. I would phone as they are often not too prompt at answering emails! http://www.charlesandson.co.uk/ PS I too have a non Swift Autocruise (Starlet II) and the current attitude of Autocruise is very much not interested, which says it all about the legendary Swift Group attitude to customer care. I know it ain't Swift's problem legally but such apathy and bad attitude instilled into Autocruise who used to be so good at customer care has put me off ever buying a Swift Group product in the future. Link to comment Share on other sites More sharing options...
Drollie Posted December 17, 2008 Share Posted December 17, 2008 If you have not already tried this no maybe worthwhile Autocruise direct on 01709 571411 ask for Lyndsey. Good luck! Link to comment Share on other sites More sharing options...
mickawinn Posted December 18, 2008 Author Share Posted December 18, 2008 Tried Charles & Son but they don't have them and suggested contacting Swift! Tried phoning Lyndsey but the phone isn't answered. Thanks anyway. Link to comment Share on other sites More sharing options...
dshague Posted December 18, 2008 Share Posted December 18, 2008 that phone number is wrong .don't know the right one.parts now at swift there was a post on mmm this week saying office moved to swift Link to comment Share on other sites More sharing options...
Derek Uzzell Posted December 19, 2008 Share Posted December 19, 2008 I notice that there has been some discussion about obtaining Autocruise spares on the MotorHomeFacts forum. See :- http://www.motorhomefacts.com/ftopic-53550.html Link to comment Share on other sites More sharing options...
dshague Posted December 20, 2008 Share Posted December 20, 2008 The new Autocruise aftercare number is 01482 875740 Link to comment Share on other sites More sharing options...
lizken Posted December 21, 2008 Share Posted December 21, 2008 As a fellow original Autocruise owner, it is worrying that Swift have a "hard luck" attitude to us, but no other manufacturer will be as good as Autocruise were at cutomer service, and aftercare. With regard to the locker door,and frame, this will be an out-sourced part, if you can find out who makes them, or try Magnum Mobiles at Grimsby, or O'Leary at Hull - both of whom specialise in surplus parts. The interior box is just a fabricated item, and any small engineering shop will make one. The skirt is something else - I wouldn't know what to suggest other than again a fabrication shop, as if it is the 2004/5 era, it is built up of approx 3" wide strips. Best of luck, and let me know if you are successful, a I may something in future. Ken Link to comment Share on other sites More sharing options...
dshague Posted December 21, 2008 Share Posted December 21, 2008 living local to swinton i used to see this company transporting the roofs and other items to autocruise. before swift took over worth a phone call to see if they can help STUART PEASE LTD 01709527761 Link to comment Share on other sites More sharing options...
dshague Posted December 24, 2008 Share Posted December 24, 2008 . Link to comment Share on other sites More sharing options...
bob b Posted January 3, 2009 Share Posted January 3, 2009 I've just read a readers letter in a motorhome magazine dated Aug 2008, concerning Autocruise parts. Apparently the chaps habitation door lock failed and he was unable to obtain a replacement from Autocruise/Swift.He obtained one from Jonathan Pears at Alphalex, 01509 214741, e mail jonathan@alphalex.co.uk He represents FAP, of Italy, which makes lots of parts for all types of motorhomes. Link to comment Share on other sites More sharing options...
argyler Posted January 10, 2009 Share Posted January 10, 2009 Thanks for that tip Bob. I have had a similar difficulty with the habitation lock on my Autocruise Valentine. Neither Autocruise or Knowepark (where the beast was purchased) could or would give me any help. I don't know how some companies expect to stay in business if they cannot offer a decent after sales service. Regards - Argyler Link to comment Share on other sites More sharing options...
lizken Posted January 12, 2009 Share Posted January 12, 2009 Hi there, I have a 2004 Valentine, and the habitation door lock failed to operate in so much as it would not catch closed. I was fortunate enough to obtain a replacement from the factory before Swift closed the door on factory spares. However, on installing the new lock, the problem was not solved. I found that adjustment of the striker loop on the door pillar caused the lock to work, so I would suggest that you experiment moving the striker both ways, and hope you find that the problem can be cured. Best of luck. Ken Link to comment Share on other sites More sharing options...
argyler Posted January 19, 2009 Share Posted January 19, 2009 I got in touch with Jonathan at Alphalex. He is no longer the agent for FAP products but gave me the wesite address. try www.fabweb.it . I have just emailed them and await a reply. *-) Link to comment Share on other sites More sharing options...
bob b Posted January 21, 2009 Share Posted January 21, 2009 Wouldn't you know it Richard ! Good luck with your enquiry & let us know how you get on. Link to comment Share on other sites More sharing options...
Mel B Posted January 22, 2009 Share Posted January 22, 2009 Try O'leary - they have some autocruise parts listed, chances are they have even more than this - give them a ring or drop them an email: O'Leary Link to comment Share on other sites More sharing options...
Harvey Posted February 3, 2009 Share Posted February 3, 2009 Having just been pointed towards this H & T forum by Derek Uzzell I would mention that CAK Tanks supply many motorhome parts; not specifically Autocruise, but tanks, doors, plumbing, electrical etc. etc. Harvey Link to comment Share on other sites More sharing options...
Rayjsj Posted August 2, 2010 Share Posted August 2, 2010 I have just found this thread whilst browsing with the search option, relevant to me, as i am thinking of buying a 2005/6 Autocruise Starburst or Stardream. Now, Swift are still selling Autocruise Starbursts, which means they are trading on the 'Goodwill' of the previous company (they ARE still using 'Autocruise' and 'Starburst' trade names.) so morally if not legally they should do all they can, to assist owners of ALL Autocruise named motorhomes. I'm not suggesting honouring Gurantees that they never issued, but goodwill in assisting repairs through Autocruise Dealers should be a minimum. For instance supplying names of suppliers of pre-made units/windows etc., Autocruise CH were very customer orientated, and didn't their customers love it. Shame the company didn't survive the downturn. They made a good product. Ray Link to comment Share on other sites More sharing options...
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