Ned Swift Posted January 26, 2009 Share Posted January 26, 2009 Hi You may recall my recent post on this topic of my low mileage 2.8 Fiat engine (but 8 years old) having a major problem when a valve guide snapped off and passed through two cylinders. I was facing a £1500 repair bill, not something easily swallowed after only four months of ownership. Well, after speaking to the dealership they have offered to pay the FULL REPAIR COST FOR ME and my local garage has just ordered the parts. Isn't it wonderful to still find excellent customer service and truly decent dealers out there. Chuffed Ned (much better than the sad kind) :-) :-) :-) :-) PS. The original posting was removed at my request due to there being some inaccuracies in the original post. Link to comment Share on other sites More sharing options...
david lloyd Posted January 26, 2009 Share Posted January 26, 2009 That's great news Ned - it seems thedre is a never ending stream of bad news stories when it comes to customer service so you may wish to share the inforamtion as to who these delightful people are? David Link to comment Share on other sites More sharing options...
dobscott Posted January 26, 2009 Share Posted January 26, 2009 What a good result. It is nice to know that there is still some integrity left in the motorhome dealing business. You must be very relieved indeed. Link to comment Share on other sites More sharing options...
Ned Swift Posted January 26, 2009 Author Share Posted January 26, 2009 Sure David Just didn't want to get slain for advertising!! ...and with no other reason, other than as a happy customer... Tyne Valley Motorhomes near Newcastle Ned :-) Link to comment Share on other sites More sharing options...
Brian Kirby Posted January 26, 2009 Share Posted January 26, 2009 Good news indeed. Well done Tyne Valley! Link to comment Share on other sites More sharing options...
fred grant Posted January 26, 2009 Share Posted January 26, 2009 but surely me ansums this should be just normal service. fred as people knockin at is door if just one spud in a sackfull as gon rotten. f Link to comment Share on other sites More sharing options...
Ned Swift Posted January 26, 2009 Author Share Posted January 26, 2009 As a regular here Fred, you will know what difficulties people have, that seems the norm these days... at least outside penpillick anyway. As for your spuds, what do you do..... tell em it's half mashed already?? Ned :-D Link to comment Share on other sites More sharing options...
Mel B Posted January 26, 2009 Share Posted January 26, 2009 Ned, that's brilliant news, but could I ask ... why they are fixing it???? Is it covered by the extended warranty? I'm sure others would like to know. Link to comment Share on other sites More sharing options...
Ned Swift Posted January 26, 2009 Author Share Posted January 26, 2009 It's seemingly not covered by the extended warranty which only covered £1000 of claim anyway. It appears that they have chosen to do this because they too are disappointed that this has happened to an otherwise wonderful M/H and presumably put customer satisfaction high up on their priority list. I guess that's why they (Tyne Valley) have been in business nearly 40 years. Incidentally, whilst waiting in their showroom I spoke to one customer who was on his seventh van from them!! Would I buy another van there? You bet. (just not yet hopefully as I want to have more fun in this one first!!!!) Ned :-) :-) :-) :-) :-D :-D PLUS THEY HAVE EVEN LET MY LOCAL GARAGE FIX IT FOR ME AS THAT SUITS ME BETTER. Link to comment Share on other sites More sharing options...
Guest JudgeMental Posted January 27, 2009 Share Posted January 27, 2009 Extraordinary........My flaber is aghast Link to comment Share on other sites More sharing options...
Rapido-lass Posted January 27, 2009 Share Posted January 27, 2009 Excellent news for you Ned, and in fact for all of us as it proves that there are some decent dealerships hding their light under a bushal! Link to comment Share on other sites More sharing options...
mikemoss Posted January 28, 2009 Share Posted January 28, 2009 Fantastic news, Happy Ned, I (and I guess many, many others) felt really sorry for you when we read your previous post. Top marks to Tyne Valley, too, their response is exactly what good customer service is supposed to look like. Link to comment Share on other sites More sharing options...
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