Is it permitted to report exceptional service?

[Uncle Bulgaria]

My Tom Tom 720 was bought in late 2007. The internal battery no longer held any charge by the end of 2009. So I sent it off to Tom Tom for repair knowing it was well out of warranty and dreading the expected email advising it would cost so much to repair that I would be forced into buying a new one.

 

Amazingly, I received back in less than a week a replacement unit, free of charge. Now I do have a subscription with Tom Tom for access to the latest Western Europe maps so whether that accounted for the excellent response I do not know. Anyway, I'm pleased to report on such exceptional service. Quite an example to some other suppliers of goods and services. I have no connection or association with Tom Tom.

 

Richard. :-)

[Big Momma]

Always good to hear some positive remarks about service providers :-D

[MandyAndy]

I have also heard excellent reports about Tom Tom and they dealt with a problem that we had with great speed and efficiency .

 

Mandy

[747]

It is good to know that good customer care still exists and rightly so, it should be acknowledged.

 

For anyone with an older Satnav who may need a new battery some day, do an internet search before contacting the makers. My Navman was bought 5 years ago and needed a battery last year. Navman quoted £50 for replacing it but it is possible they may do more than just that, as it seems a steep price.

 

I opened the Navman and armed with the battery details, I bought one online for just over £7. It is a straightforward job to swap them over.