Polyplastic window delamination update

[puffin35]

Just finished an exhausting session, replying to nearly 3000 owners who have contacted us from the Caravan Club, this month alone….since July 2009 over 5,200 owners have registered with www.caravanandmotorhomewindowproblems.co.uk

 

Two major design faults are being highlighted, 1…. delamination/separation of inner and outer window layers accounting for just under 70% , affecting most manufacturers from 1997 to present.

 

2….. Inner and outer window layers rubbing together causing internal marking, accounting for 30% of reports affecting some manufacturers from 2004 to present

 

Here is a list of manufacturers affected in order of the number of responses, the first five each have reports in the high hundreds……….

 

Burstner

Abbey

Bailey

Lunar

Swift

 

Coachman

Avondale

Compass

Ace

Sprite

Vanmaster

Sterling

Geist

Eldis

Hymer

Bessacarr

Rapido

Knaus

Fleetwood

 

Owner responses range from:….. no Dealer interest, even after using SOGA,

dealer denial that there is a problem,

dealers gone out of business,

to no replies to correspondence from the dutch manufacturing company or their UK agents..(a number of dealers have told owners to contact Polyplastic and Miriad direct and state they have no liability)

 

One manufacturer Burstner, has introduced a 4 screw repair to hold their windows together, but the majority of owners are experiencing water ingress and distortion.

 

Again we have reports of owners on their 4th replacement due to window rubbing.

 

This is an interim report, based on initial owner responses, we are working on a standard form which will be sent to everyone, who has contacted us, requesting more detail and an emphasis on dealer replies.

 

Still a long way to go, but progress is being made……….thankyou to everyone who has commented on this subject, in the forum…..we are always available for unbiased advice…….

Regards Andrew

 

[puffin35]

Please see comments in the Caravan section for more info..............Andrew