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Refusal to Perform Warranty Work: Auto-Sleeper


Frank McAuley

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Guest JudgeMental
rolandrat - 2010-08-26 7:13 PM

 

Can we say 10/10 for the CEO?

 

Not really the whole debacle is shameful...Thank God I prchased a German camper!and yes there have been issues, all treated efficiently in a professional manner. Glad you are at last sorted but disgraceful non the less

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Please don't tar all British dealers with the same brush, Judgemental.

 

We purchased our new Motorhome from Marquis, who are owned by Auto-Sleeper. Very professional & knowledgeable during the Sale & hand-over.

Although we have had 3 warranty issues their Receptionist & Service Department have always been courteous & resolved the matters promptly & efficiently.

 

WITHOUT having to take a ferry to get to them. (lol)

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Guest JudgeMental
flicka - 2010-08-26 10:37 PM

 

WITHOUT having to take a ferry to get to them. (lol)

 

Seeing a nearly all our holidays are in Europe, combining a break with a visit to Belgian dealer is no hardship, and preferable to travelling to Brownills ( EM dealer at the time:-S)

 

Plus we saved over £12.000 on the purchase. significant savings still to be had even with the state of the £ and why I am oft to Düsseldorf show next week to sort out next van.

 

the patronising attitude, and lack of knowledge of UK dealers is generally lamentable....and the NEC show is a joke and a pathetic waste of time with little choice (last time we went we both got food poising from a lunch there*-)) Düsseldorf has over 17 halls the size of the NEC, it is a staggering exhibition......

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