kelly58 Posted August 29, 2010 Share Posted August 29, 2010 Has anyone any comments regarding Marquis as a company as we know Brownhlls have received a lot of flack in the past we are looking to buy again soon. http://www.wildcamping.co.uk/forums/images/misc/progress.gif Link to comment Share on other sites More sharing options...
vindiboy Posted August 29, 2010 Share Posted August 29, 2010 Only hearsay this but a couple of friends bought from them at LOWER UPHAM and had bad experiences from after sales but that seems par for the course from most dealers today . Link to comment Share on other sites More sharing options...
mike 202 Posted August 29, 2010 Share Posted August 29, 2010 I have bought New from Marquis at Lower Upham branch and if you are persistant and polite with requests for warranty work to be done then all will be ok. The workshop guys are quite helpfull at this branch and I have been happy with their work. I bought an autosleeper motorhome and maybee because A-S own Marquis my warranty work was authorised fairly quickly, well usually within a couple of weeks. I say authorised because each problem required 2 trips to the dealer, one to get the fault verified, then after a couple of weeks, a second trip to get the work done. WHY Marquis (being owned by A-S) cannot just get on with the work having satisfied themselves that it is a warranty defect is beyond me. I guess the the new British owners do not have confidence in their employees at Marquis. Warranty on other makes, I have no experience, so sorry I cannot comment. I know that it is an old cherry BUT please be carefull if you choose a Sevel based motorhome. The branch manager told me to expect up to 7/8 faults to occur on a new van, and I was not dissapointed. But at least he was honest and I knew what to expect Well good hunting and enjoy the process. Regards Mike Link to comment Share on other sites More sharing options...
duffers Posted August 29, 2010 Share Posted August 29, 2010 used and was reasonably pleased with Marquis - pre Auto Sleeper can't comment now I'm afraid but Preston used to have a good coffee shop good luck Link to comment Share on other sites More sharing options...
woody. Posted August 29, 2010 Share Posted August 29, 2010 Ive had 5 new motorhomes from Marquis Poole over the years , and when ive had any problems ive just gone up to the dealership and more often than not its been sorted there and then or ASAP, the staff both sales and service are the most friendly and helpfull people you could ever meet , so in answer to your question yes go to marquis , ive had both fiats and Peugeot vans and have had very few problems with any of them . The sevel based van in my opinion is equal to any other van out there regardless of the badge on the grill . ;-) Link to comment Share on other sites More sharing options...
Mike88 Posted August 29, 2010 Share Posted August 29, 2010 I've had an excellent response in terms of the purchase (from Poole)although their service department in Plymouth when fitting a second battery left off the seat swivel and then fitted it incorrectly necessitating a couple of unnecessary visits. While waiting for this work to be done I observed that they were very supportive of customers wanting work done under warranty and heard the Service Manager battle with the manufacturer who seemed less than keen for work to be covered by warranty. Link to comment Share on other sites More sharing options...
flicka Posted August 29, 2010 Share Posted August 29, 2010 Hi Kelly You have a PM Link to comment Share on other sites More sharing options...
duetto owner Posted August 30, 2010 Share Posted August 30, 2010 bought of them 18 mths ago, van had faults but marquis were very good at getting everything fixed, service was very good. Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 30, 2010 Share Posted August 30, 2010 My father in law bought our van from Marquis 20 years ago, it was not without faults (nothing changes 8-) ) but they did sort them :-) Link to comment Share on other sites More sharing options...
roger s Posted August 30, 2010 Share Posted August 30, 2010 We have bought off Marquis Preston, and would possibly again if they had what we wanted. Link to comment Share on other sites More sharing options...
Guest Tracker Posted August 30, 2010 Share Posted August 30, 2010 We have had dealings with Marquis Plymouth, Ipswich and Tewksbury over many years and have found them all to give us good service. More seems to depend on the individual branch or service manager at the time and their approach to customer care rather than the actual branch involved. We have found that the company's philosophy towards customer care in our experience has always made them one of the better dealers. As ever so much depends on the customer attitude and a friendly request will often ellicit a better response than an angry demand - after all these people are also only human? Link to comment Share on other sites More sharing options...
mike 202 Posted August 30, 2010 Share Posted August 30, 2010 Tracker - 2010-08-30 1:44 PM As ever so much depends on the customer attitude and a friendly request will often ellicit a better response than an angry demand - after all these people are also only human? Entirely agree with Tracker, I always treat the staff politely and get a similar response. Admittedly I sometimes give the fitter/foreman a drink in appreciation of a job well done. I believe that building up a good relationship helps everyone because it is people that matter more than the Company itself. Mike Link to comment Share on other sites More sharing options...
rolandrat Posted August 30, 2010 Share Posted August 30, 2010 I once had a very bad experience with Marquis Preston resulting in a Solicitors intervention, it was then settled immediately. Will I ever use them again? "NEVER". Link to comment Share on other sites More sharing options...
mel64 Posted August 30, 2010 Share Posted August 30, 2010 I purchase a Auto Sleeper Palermo three year ago and will used them again. Problems were put right with out delay polite and help full. Link to comment Share on other sites More sharing options...
mel64 Posted August 30, 2010 Share Posted August 30, 2010 I purchase a Auto Sleeper Palermo three year ago and will used them again. Problems were put right with out delay polite and help full. Link to comment Share on other sites More sharing options...
neil malcolmson Posted August 31, 2010 Share Posted August 31, 2010 I have found them to be very good. Link to comment Share on other sites More sharing options...
kelly58 Posted August 31, 2010 Author Share Posted August 31, 2010 Thanks for your response we made a visit yesterday to Marquis nr Ipswich very nice people and have provisionaly placed an order for a new Auto-Sleeper Nuevo II EK. Link to comment Share on other sites More sharing options...
Guest Tracker Posted August 31, 2010 Share Posted August 31, 2010 kelly58 - 2010-08-31 2:58 PM Thanks for your response we made a visit yesterday to Marquis nr Ipswich very nice people and have provisionaly placed an order for a new Auto-Sleeper Nuevo II EK. If Stuart Dabbs is still in charge there he will look after you I'm sure - please give him our best wishes as he worked very hard to secure the deal when we bought our Starlet II in November 2008! Not that I'm a difficult bugger to sell to - much! Good luck with the Nuevo - great van - well proven layout - hope it don't judder! Link to comment Share on other sites More sharing options...
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