bob b Posted November 5, 2010 Share Posted November 5, 2010 I'm trying to move some moula from my building society saving account to my bank current account. What could be simpler?I can't remember my password, so rang the building society to arrange another. What could be simpler?To get to speak to someone I need my telephone pin number......can't remember that either.Short of walking into the building society with my 12 bore, my nest egg is safe from everybody, including the owner! Why on earth can't we just ring up and speak to somebody! Link to comment Share on other sites More sharing options...
malc d Posted November 5, 2010 Share Posted November 5, 2010 bob b - 2010-11-05 9:39 AMI'm trying to move some moula from my building society saving account to my bank current account. What could be simpler?I can't remember my password, so rang the building society to arrange another. What could be simpler?To get to speak to someone I need my telephone pin number......can't remember that either.Short of walking into the building society with my 12 bore, my nest egg is safe from everybody, including the owner! Why on earth can't we just ring up and speak to somebody!I think this is an example of how these institutions are losing touch with the public.I had to phone my insurance company earlier this year about a claim.For some time previously I had been carrying a little card around, from the company which said " In case of a claim, ring this number ".After working my way through several menus I finally spoke to someone, who then said that I had rung the wrong number.I mentioned the number on the card and they said that I would now have to contact a different company.I asked if they had a number for the other company and they said:" I can transfer you, they are on the other side of this office ! "Makes yer weep. :-( Link to comment Share on other sites More sharing options...
bob b Posted November 5, 2010 Author Share Posted November 5, 2010 Actually what I've done in the past is press the button which puts me through to the sales dept.If you're a punter, then you get to speak to someone. I then just apologise and ask to be put through to the complaints dept! Link to comment Share on other sites More sharing options...
flicka Posted November 5, 2010 Share Posted November 5, 2010 Welcome to 2010 Britain >:-( >:-( Why did we let it get this bad (?) (?) (?) (?) (?) (?) (?) Come back, Maggie, & threaten to put that Iron Fist up the Bureaucrats / Jobsworths' a**es :D :D Link to comment Share on other sites More sharing options...
Brian Kirby Posted November 5, 2010 Share Posted November 5, 2010 But this is insurance John, that high earning, ultra efficient, bastion of the private sector, that Maggie wished o coerce the public sector into emulating. Just seems to provide evidence of a job well done to me. :-D Link to comment Share on other sites More sharing options...
bob b Posted November 5, 2010 Author Share Posted November 5, 2010 Anyway, in the interim I'm off to the high street tomorrow with my cap and ukelele. I've pm'd Tracker for a 'sub' till payday, but strangely haven't had a reply. Link to comment Share on other sites More sharing options...
Guest Tracker Posted November 5, 2010 Share Posted November 5, 2010 Sorry Bob - had to put my 'sub' into mothballs due to high running costs - well if it's OK for the Ark Royal it's good enough for my RNS (Rich's Navy Submarine!) and now having spent all my cash on mothballs - I suppose they are so expensive 'cos they can only be harvested from male moths - I don't have enough left to buy heating oil - anyone got a spare nuclear reactor I could borrow please? Link to comment Share on other sites More sharing options...
Guest pelmetman Posted November 5, 2010 Share Posted November 5, 2010 Tracker - 2010-11-05 7:47 PM anyone got a spare nuclear reactor I could borrow please? Yeah, got it cheap from some bloke called Chernoble, one careful owner :D (lol) Link to comment Share on other sites More sharing options...
Dave Newell Posted November 5, 2010 Share Posted November 5, 2010 How would this feel though Bob: Me on phone to your bank: "Hello this is Bob B, I'd like to transfer 12K from my savings into my current account please" Bank " Hello Bob, certainly, what's your phone PIN please?" Me: " Oh dear I can't remember................I've banked with you guys for years now, you should know me by now" Bank " Oh that Bob B, that'll be fine then, what is the account number and sort code you'd liek us to transfer the money to please?" Me "sort code is 17-20-12, account No is 123456789 in the name of Robert Baker". Bank "Excellent Bob, I've authorised the transaction and it will be completed within the hour, have a nice day." D. Link to comment Share on other sites More sharing options...
bob b Posted November 5, 2010 Author Share Posted November 5, 2010 Of course you're quite right Dave. Its frustrating because I'm jetting off to Gran Canaria early Monday morning and will have to overdraw my current account......unless my ukelele goes down a wow with the Horsham shoppers tomorrow! Link to comment Share on other sites More sharing options...
J9withdogs Posted November 6, 2010 Share Posted November 6, 2010 bob b - 2010-11-05 8:28 PM <...unless my ukelele goes down a wow with the Horsham shoppers tomorrow! How did it go, Bob? You'll have to plan you next visit to Shropshire to include a Wednesday night... Ukulele Band Link to comment Share on other sites More sharing options...
Bulletguy Posted November 6, 2010 Share Posted November 6, 2010 bob b - 2010-11-05 9:39 AMI'm trying to move some moula from my building society saving account to my bank current account. What could be simpler?I can't remember my password, so rang the building society to arrange another. What could be simpler?To get to speak to someone I need my telephone pin number......can't remember that either.Short of walking into the building society with my 12 bore, my nest egg is safe from everybody, including the owner! Why on earth can't we just ring up and speak to somebody!Hmmmm.......always use a pin number which is memorable to you. Ignore the warnings about birth dates, phone numbers etc......use something like that and you won't go wrong.I agree with your view on not being able to speak to anyone. I hate these daft electronic menus before you get to speak to a 'real person'....and thats only if you get lucky.Even more annoying to find that many local Banks/BS use premium rate lines to generate cash from you calling them. A good site to use to avoid this is http://www.saynoto0870.com/ which gives you the local number which will be free to use on some phone providers, or in some cases 0800 numbers. Link to comment Share on other sites More sharing options...
bob b Posted November 7, 2010 Author Share Posted November 7, 2010 J9withdogs - 2010-11-06 10:19 PM bob b - 2010-11-05 8:28 PM <...unless my ukelele goes down a wow with the Horsham shoppers tomorrow! How did it go, Bob? You'll have to plan you next visit to Shropshire to include a Wednesday night... Ukulele Band 47P & a 5 Drachma coin. Link to comment Share on other sites More sharing options...
bob b Posted November 7, 2010 Author Share Posted November 7, 2010 I think the ukelele brings a smile to most peoples faces. Have a look at this incredible uke player. Link to comment Share on other sites More sharing options...
J9withdogs Posted November 7, 2010 Share Posted November 7, 2010 You can't take a man seriously if he's playing with a very small instrument :D We invaded the local folk club last week. They were quite sniffy to begin with but soon joined in and we got a huge laugh and applause when we filed out playing 'These boots are made for walking' The best fun you can have with you clothes on, I say :-D Link to comment Share on other sites More sharing options...
deerhound Posted November 8, 2010 Share Posted November 8, 2010 I had to visit my bank couple weeks ago to withdraw 20K to purchase motorhome, I was treated like a vagrant, when I made it to front I was advised that counter staff cant handle that transaction and to go to bussiness counter, waited there and when got to front with about 6 people behind breathing down my neck was asked real sensitive questions like did I have proof of where the money was going, questions about my Mother who had just died, what card did I last use and where and for what amount, what direct debits have I set up etc etc etc, All this despite phoning them to ask about the withdrawel and that I was coming in to branch, then after 45 minutes I was handed over 20K in hundred notes which I had to stuff in my pocket and go. The banks could not care less about customers. I have since complained and is being dealt with. This is the Bank that is with you all the way! Link to comment Share on other sites More sharing options...
Brian Kirby Posted November 8, 2010 Share Posted November 8, 2010 But what on earth are you doing withdrawing £K20 in cash? No wonder they thought it a little odd, and wanted good proof you were, so to speak, you. I'd guess you'd be complaining even more if someone had just wandered in, claimed to be you, and drawn £K20 in cash from your account? Ultimately, the security is in your interest. Link to comment Share on other sites More sharing options...
deerhound Posted November 8, 2010 Share Posted November 8, 2010 OK Brian, seller of motorhome wanted cash and definatly not a bankers draft which he said could be forged etc, you should have seen the performance of his wife counting and recounting the money, The seller who ran a small bussiness left his work to drive for 1.5 hrs to get home to count and check the money again, this was after me giving him a requested deposit of £500 cash 1 week before, on arrival home he admitted he had never seen a £100 note. Seller also refused me a test drive. Decent person but very much on guard. I did take a receipt from seller to bank to prove money laundering etc. Had similar Pantomine at same bank when requesting cash to buy a sports car in summer, again seller wanted only cash. maybe the blackmarket is flourshing. :D Link to comment Share on other sites More sharing options...
flicka Posted November 8, 2010 Share Posted November 8, 2010 Deerhound Not meant to be patronising or alarm you, but reading your post did ring alarm bells. Hope you had a HPI on the new Motorhome. And why would the Seller refuse you a Test of the vehicle, he culd easily accompany you. IMHO you put yourself in a high risk situation when carrrying large amounts of cash around, especially having been overlooked by unknown people in the Bank. There are more secure ways of transfering funds. Link to comment Share on other sites More sharing options...
duetto owner Posted November 9, 2010 Share Posted November 9, 2010 have you tried the dementia society they might be able to give a few tips. only jesting, is there a local branch to pop into Link to comment Share on other sites More sharing options...
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