fairweather camper Posted October 23, 2012 Share Posted October 23, 2012 I have just been on C.A.C. Tanks web page trying to order a part, well I must be thick because I cannot see anywhere where you can order anything, or am I missing something ?. It is one of the most user unfriendly sites I've ever used. >:-( :'( :$ Link to comment Share on other sites More sharing options...
snowie Posted October 23, 2012 Share Posted October 23, 2012 fairweather camper - 2012-10-23 1:04 PM I have just been on C.A.C. Tanks web page trying to order a part, well I must be thick because I cannot see anywhere where you can order anything, or am I missing something ?. It is one of the most user unfriendly sites I've ever used. >:-( :'( :$ As far as I can see, and recall from buying from CakTanks, they do email and telephone sales, not online. There's no basket. Download the catalogue and give them a call regards alan b usual disclaimers Link to comment Share on other sites More sharing options...
johnnerontheroad Posted October 23, 2012 Share Posted October 23, 2012 Telephone only me thinks, no on line seem to be back in the dark ages. Link to comment Share on other sites More sharing options...
fairweather camper Posted October 23, 2012 Author Share Posted October 23, 2012 Thank god for that, thought i had gone senile, will give them a ring, thanks to you all. Link to comment Share on other sites More sharing options...
starvin marvin Posted October 23, 2012 Share Posted October 23, 2012 fairweather camper - 2012-10-23 1:56 PM Thank god for that, thought i had gone senile, will give them a ring, thanks to you all. Hope you can wait a long time for an answer, very busy line. Even a long wait at the recepton desk. Link to comment Share on other sites More sharing options...
crinklystarfish Posted October 24, 2012 Share Posted October 24, 2012 CAK, so who knows.They can't keep up with demand as it is, so couldn't cope with managing web sales too with their current infrastructure. They will, though, process orders quickly if you email them - sales@caktanks.co.ukIf you must ring, then 01926 854271 is the non-premium number. Link to comment Share on other sites More sharing options...
Mel B Posted October 24, 2012 Share Posted October 24, 2012 I must admit the CAK website is extremely clunky and old fashioned, not knocking their business etc as they have a very good reputation, but I do wonder just how many customers they lose because of the website. :-S Link to comment Share on other sites More sharing options...
hallii Posted October 24, 2012 Share Posted October 24, 2012 I used to deal with a man who had a building full of all sorts of car parts dating back to the year dot. He never answered the phone, had no website, and only accepted cash. He was prone to close on a whim and open when he felt like it. It was a dreadful purchasing experience, Non the less he did very well, he could always find a part in the jumble and confusion of his stock, and he knew how much it was worth to the penny. A bit like CAK tanks really, they have all the bits you can't get anywhere else, so they don't have to try, you just have to trade on their terms. H Link to comment Share on other sites More sharing options...
crinklystarfish Posted October 24, 2012 Share Posted October 24, 2012 The other thing that is worth mentioning is that they do produce their full colour hardcopy catalogue which is really informative and also inspirational. Not many other companies still bother with such a thing and I personally still prefer to browse something tangible. Link to comment Share on other sites More sharing options...
fairweather camper Posted October 24, 2012 Author Share Posted October 24, 2012 Finally got through to CAK tanks, via email, but they wanted nearly £5 P&P for a £2 .40 spare, very light spare I might add, so told them not to bother and will get a friend to call and collect one, dont mind paying reasonable P&P charges, but I think this is way too much Link to comment Share on other sites More sharing options...
chris p abacon Posted October 24, 2012 Share Posted October 24, 2012 they wanted nearly £5 P&P for a £2 .40 spare Pahhhhh! You should try living in Northern Ireland A well known Irish sounding purveyor of motorhome spares recently quoted £25 P&P for a hinge (which another dealer was able to send to me in a smallish envelope with a £1 stamp) Link to comment Share on other sites More sharing options...
pepe63xnotuse Posted October 24, 2012 Share Posted October 24, 2012 chris p abacon - 2012-10-24 6:08 PM they wanted nearly £5 P&P for a £2 .40 spare Pahhhhh! You should try living in Northern Ireland A well known Irish sounding purveyor of motorhome spares recently quoted £25 P&P for a hinge (which another dealer was able to send to me in a smallish envelope with a £1 stamp) Oh!..Really?.... (lol) (..sorry...I couldn't resist... :$ ) Link to comment Share on other sites More sharing options...
Guest pelmetman Posted October 24, 2012 Share Posted October 24, 2012 Am I Thick?.........................Yes.....................and I have the lack of qualifications to prove it :D Link to comment Share on other sites More sharing options...
crinklystarfish Posted October 24, 2012 Share Posted October 24, 2012 fairweather camper - 2012-10-24 5:11 PMFinally got through to CAK tanks, via email, but they wanted nearly £5 P&P for a £2 .40 spare, very light spare I might add, so told them not to bother and will get a friend to call and collect one, dont mind paying reasonable P&P charges, but I think this is way too much That's really odd because of the dozens of transactions I've had with them over the past two years they have always charged for p&p according to weight and have never charged me an unreasonable rate. Like you, I simply wouldn't pay an unreasonable rate and would go elsewhere. It would be really interesting to know what the spare was. Link to comment Share on other sites More sharing options...
Guest pelmetman Posted October 24, 2012 Share Posted October 24, 2012 £5 for postage and packing 8-)...................................a bargain :D.....................You want to try posting a pouffe ;-) Link to comment Share on other sites More sharing options...
Tracker Posted October 24, 2012 Share Posted October 24, 2012 I'm glad I never asked that question!! Link to comment Share on other sites More sharing options...
Guest pelmetman Posted October 24, 2012 Share Posted October 24, 2012 Tracker - 2012-10-24 7:45 PM I'm glad I never asked that question!!.......................... Have you never posted a pouffe Rich? ;-) If you want any tips let me know :D Link to comment Share on other sites More sharing options...
Tracker Posted October 24, 2012 Share Posted October 24, 2012 pelmetman - 2012-10-24 7:48 PM Tracker - 2012-10-24 7:45 PM I'm glad I never asked that question!!.......................... Have you never posted a pouffe Rich? ;-) If you want any tips let me know :D Can't say that I have ever posted a pouffe Dave - especially not a thick one - they must be beggers to get through a letterbox! Link to comment Share on other sites More sharing options...
Guest pelmetman Posted October 24, 2012 Share Posted October 24, 2012 Tracker - 2012-10-24 7:54 PM pelmetman - 2012-10-24 7:48 PM Tracker - 2012-10-24 7:45 PM I'm glad I never asked that question!!.......................... Have you never posted a pouffe Rich? ;-) If you want any tips let me know :D Can't say that I have ever posted a pouffe Dave - especially not a thick one - they must be beggers to get through a letterbox! Just pointing out in my usual dumb way that a bit might cost half a sixpence ;-) .............but it requires some one to go to the post office to post it ;-)....................would you do it for a fiver? ;-) Link to comment Share on other sites More sharing options...
fairweather camper Posted October 25, 2012 Author Share Posted October 25, 2012 crinklystarfish - 2012-10-24 6:57 PMfairweather camper - 2012-10-24 5:11 PMFinally got through to CAK tanks, via email, but they wanted nearly £5 P&P for a £2 .40 spare, very light spare I might add, so told them not to bother and will get a friend to call and collect one, dont mind paying reasonable P&P charges, but I think this is way too muchThat's really odd because of the dozens of transactions I've had with them over the past two years they have always charged for p&p according to weight and have never charged me an unreasonable rate. Like you, I simply wouldn't pay an unreasonable rate and would go elsewhere. It would be really interesting to know what the spare was.It was a small plastic plug waste Link to comment Share on other sites More sharing options...
Tracker Posted October 25, 2012 Share Posted October 25, 2012 pelmetman - 2012-10-24 9:51 PM Just pointing out in my usual dumb way that a bit might cost half a sixpence ;-) .............but it requires some one to go to the post office to post it ;-)....................would you do it for a fiver? ;-) Point taken Dave but with larger companies Royal Mail and Parcelfarce collect and Jiffy bags bought in bulk are very cheap? Link to comment Share on other sites More sharing options...
crinklystarfish Posted October 25, 2012 Share Posted October 25, 2012 fairweather camper - 2012-10-25 12:43 AMcrinklystarfish - 2012-10-24 6:57 PMfairweather camper - 2012-10-24 5:11 PMFinally got through to CAK tanks, via email, but they wanted nearly £5 P&P for a £2 .40 spare, very light spare I might add, so told them not to bother and will get a friend to call and collect one, dont mind paying reasonable P&P charges, but I think this is way too much That's really odd because of the dozens of transactions I've had with them over the past two years they have always charged for p&p according to weight and have never charged me an unreasonable rate. Like you, I simply wouldn't pay an unreasonable rate and would go elsewhere. It would be really interesting to know what the spare was.It was a small plastic plug waste In which case it seems like they didn't want the business. Link to comment Share on other sites More sharing options...
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