starvin marvin Posted January 8, 2013 Share Posted January 8, 2013 Had a problem with the drain down valve from the in-board water tank in our Hymer B584. This was leaking (ie dripping) into the van. So after taking the van to Mr Fixit, (who couldn't fix it!) I drove straight to Brownhills at Newark, so the parts dept could see the offending "bit". A very helpful chap, searched on the computer for the part, couldn't find it, came out had a look, took a 'photo, e-mailed it to Hymer, and spoke to "Max" on the 'phone who then e-mailed back a 'photo of the now modified part.He then checked in the spares dept to see if there were anything like it in stock, no luck. Meanwhile I had travelled home and the nice chap had forwarded the 'photo to me, time was against us ordering the part before Christmas.....so yesterday was the first day back at work for Hymer folks. The part was ordered, I agreed to pay for express home delivery (to speed the process up, fingers crossed) Bingo! DHL have just delivered the part to our home the next day ...28hrs after the order was placed, as promised by Brownhills! This is excellent service, and a first for me from Brownhills. Anyway I've just rung the nice chap, Scott Holland and thanked him for his efforts. His response "Any problems give me a ring please". Like lots of m'homersI I've had issues with Brownhills lack of service, but not this time...this is Marks and Spencer standard from Brownhills, Hymer and DHL. I'm really chuffed, and the van goes back to Mr Fixit tomorrow, and hopefully all will be well.....have I spoken too soon? We'll see, watch this space. Link to comment Share on other sites More sharing options...
Tracker Posted January 8, 2013 Share Posted January 8, 2013 Good news indeed as it is in everyone's interest that Brownhills succeed and remain in business. Well done Brownhills for being on the ball. Link to comment Share on other sites More sharing options...
Mel B Posted January 8, 2013 Share Posted January 8, 2013 That's what I call excellent customer service - well done Brownhills' after sales service staff! Link to comment Share on other sites More sharing options...
michele Posted January 8, 2013 Share Posted January 8, 2013 Yeah well done ......................How sad they went downhill before trying to come back uphill . Lots of building to do lets hope they don't get to big and slip downhill again . (lol) Credit where its due . Link to comment Share on other sites More sharing options...
maggyd Posted January 9, 2013 Share Posted January 9, 2013 Brilliant service :-D and good to hear positive feedback for a change, well done Brownhills. Link to comment Share on other sites More sharing options...
starvin marvin Posted January 10, 2013 Author Share Posted January 10, 2013 Took the van to Mr Fixit yesterday and the offending part has now been replaced with the modified bit. Going to give it a proper check with a full tank of water tomorrow, followed by a good run to empty it again! If all goes well we shall be ready to "rock 'n roll" Link to comment Share on other sites More sharing options...
yeti Posted January 12, 2013 Share Posted January 12, 2013 I have had a very good service more than similar from the one of the new Hymer agents Travelworld near Telford, I believe Brownhills are now only a service agent and no longer a dealer. I bought my first Hymer from Madisons in Kirkham before John Lunt sold to Brownhills. Link to comment Share on other sites More sharing options...
Brock Posted January 13, 2013 Share Posted January 13, 2013 Will, have you had much to do with Travelworld on Hymers? I ask because they are my nearest Hymer dealers, seem to get good satisfaction ratings, but also seem to get comments about high prices. Their service contracts, which are a good idea, certainly seem to suggest they are either slow or have a high labour rate. My next van will be a Hymer Exsis - based on the current market - anytime between now and three years. Until Hymer appoint a North West dealer - and I think this is unlikely unless they can persuade Todds - Travelworld will remain my closest Hymer dealer. I did like the man from Kimberley Caravans because he knew his stuff. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.