Brian Kirby Posted April 1, 2014 Share Posted April 1, 2014 Derek Uzzell - 2014-03-28 5:06 PM AliB - 2014-03-28 3:09 PM See the Calor website for details of the rental system. To Quote "However, if you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale." The sliding scale reaches zero after 2 years. If you can be bothered to cancel your agreement each time you need a refill and then take out a new agreement you would over ride the 2 year cut-off point. http://www.calor.co.uk/help-and-advice/customer-services/refill-and-return-process Can I ask, please, where you obtained the information about a 2-year cut-off point? According to Calor's website, as long as the paperwork relating to the Refill Agreement is presented when a gas-bottle is returned, the following sliding-scale will apply 1 year old = 70% refund 2 years old = 60% refund 3 years old = 50% refund 4 years old = 45% refund 5 years old = 40% refund 6 years old = 35% refund 7 years old = 30% refund Over 7 years = 25% refund The above sliding scale of refund coincides with that stated on my refill agreement, dated 01/07/13. It also coincides with the information on Calor's website, here: http://tinyurl.com/oskr5b9 under "Termination of the refill by the user". The cylinder is 13kg propane. Perhaps it varies for other sizes/butane? Link to comment Share on other sites More sharing options...
Caddies104 Posted April 2, 2014 Share Posted April 2, 2014 Several of the shops I phoned today said either.. Had none,,or would only swap like for like, as Calor had very few lite bottles, and I needed to swap a steel for a lite. Finally managed to get a good reply from the "gas Garage" who would swap steel for lite and only cost £22.. Well pleased (lol) (lol) Link to comment Share on other sites More sharing options...
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