mikejkay Posted September 13, 2014 Share Posted September 13, 2014 For several reasons I have decided to change my m.h. After much research I found what I wanted and contacted the dealer. He gave me a ball park figure for what I might expect for my current m.h. in p/x. However, I needed/wanted some of the things that I currently have fitted to my current m.h., mainly a solar panel and controller etc. So I sent and email requesting a figure for the new m.h. complete with the extras that I wanted. no reply, so I resent it. Again, no reply. I then sent a brief email to the M.D. and, you've guessed it.........no reply. This is for a vehicle that would cost £55,000, more than the combined cost of the three houses that I have bought in my lifetime.Is the new m.h. market really this bouyant? Or am I expecting too much? Link to comment Share on other sites More sharing options...
mildi Posted September 13, 2014 Share Posted September 13, 2014 I can't comment on motorhomes (bought Private) but for cars I have had the same issue and all I can say is take your money to some one who gives a dam. I live near Southampton and my last car came from Newcastle and the one before that came from London. The local dealers couldn't even be bothered to phone me back. Both were new so covered by warranty. If this is the way they treat you now, what hope have you after you have given them £55,000+ of your hard earned cash Link to comment Share on other sites More sharing options...
Guest Peter James Posted September 14, 2014 Share Posted September 14, 2014 I understand what you are saying, but at the same time I bet they get hundreds of timewasting spam emails. For all they know you could have copied and pasted that email to dozens of other dealers. There are websites that will get you a new car quote by email, but you always have to give your debit card number and commit to buy it at or below a certain price to prove you are a serious buyer first. Good traders are busy traders and don't have unlimited time to run after new customers like the bad ones seem to do. If you made the effort to visit or even phone them it would at least show you are a bit more serious, and worth their time. PS: I think its rather like the good builder or good plumber who is always so busy that customers have to run after him and keep reminding him to come to them. Wheras the cowboy rogue trader takes out full page adverts in yellow pages, offers a freephone number, or even comes knocking door to door touting for work. Link to comment Share on other sites More sharing options...
Guest JudgeMental Posted September 14, 2014 Share Posted September 14, 2014 phone them..... (^) Link to comment Share on other sites More sharing options...
Guest Had Enough Posted September 14, 2014 Share Posted September 14, 2014 mikejkay - 2014-09-13 5:53 PM For several reasons I have decided to change my m.h. After much research I found what I wanted and contacted the dealer. He gave me a ball park figure for what I might expect for my current m.h. in p/x. However, I needed/wanted some of the things that I currently have fitted to my current m.h., mainly a solar panel and controller etc. So I sent and email requesting a figure for the new m.h. complete with the extras that I wanted. no reply, so I resent it. Again, no reply. I then sent a brief email to the M.D. and, you've guessed it.........no reply. This is for a vehicle that would cost £55,000, more than the combined cost of the three houses that I have bought in my lifetime.Is the new m.h. market really this bouyant? Or am I expecting too much? I can't believe that you are damning a dealer without first checking that he's actually seen your emails. There are many well documented problems with email. For instance I've had many problems with my private domain name and friends who have BT Internet email addresses. Eventually we found that the messages were disappearing into some deep spam folder. If I'd not had a response to an email I'd be picking up the phone and asking if they'd received it. And it stands to reason that if the sales department isn't receiving your mail the MD won't be either. I don't think that any dealer would deliberately ignore an email and even if they didn't want to have to type a long complex email in return they would have phoned you with an answer. That's assuming of course that you included your phone numbers in the message, which is always good policy? Link to comment Share on other sites More sharing options...
mikejkay Posted September 14, 2014 Author Share Posted September 14, 2014 Peter, my email was a follow up to several telephone conversations re a specific m.h. that the dealer has in stock and was an attempt to make sure that my understanding of what we had discussed corresponded with his. Link to comment Share on other sites More sharing options...
mikejkay Posted September 14, 2014 Author Share Posted September 14, 2014 Had enough - when I resent my email I got a one liner in response to confirm that it had been forwarded to the salesman concerned. Link to comment Share on other sites More sharing options...
Guest Had Enough Posted September 14, 2014 Share Posted September 14, 2014 mikejkay - 2014-09-14 12:48 PM Had enough - when I resent my email I got a one liner in response to confirm that it had been forwarded to the salesman concerned. Apologies but you never mentioned in the post that you'd had a response of any kind. I still think a phone call is best though. The number of emails that I get is scary and occasionally one important one will get lost in the dross. Having phoned and spoken once more to the salesman, if you get nowhere, go to another dealer and afterwards let them know why you've bought elsewhere. Link to comment Share on other sites More sharing options...
Guest peter Posted September 14, 2014 Share Posted September 14, 2014 Had Enough - 2014-09-14 2:04 PM mikejkay - 2014-09-14 12:48 PM Had enough - when I resent my email I got a one liner in response to confirm that it had been forwarded to the salesman concerned. Apologies but you never mentioned in the post that you'd had a response of any kind. I still think a phone call is best though. The number of emails that I get is scary and most of them are from Tracker / Pelmetman and their mates over on Chatterbox. occasionally one important one will get lost in the dross. Having phoned and spoken once more to the salesman, if you get nowhere, go to another dealer and afterwards let them know why you've bought elsewhere. :D :D :D :D :D :D :D :D :D Link to comment Share on other sites More sharing options...
Guest pelmetman Posted September 14, 2014 Share Posted September 14, 2014 peter - 2014-09-14 4:57 PM Had Enough - 2014-09-14 2:04 PM mikejkay - 2014-09-14 12:48 PM Had enough - when I resent my email I got a one liner in response to confirm that it had been forwarded to the salesman concerned. Apologies but you never mentioned in the post that you'd had a response of any kind. I still think a phone call is best though. The number of emails that I get is scary and most of them are from Tracker / Pelmetman and their mates over on Chatterbox. occasionally one important one will get lost in the dross. Having phoned and spoken once more to the salesman, if you get nowhere, go to another dealer and afterwards let them know why you've bought elsewhere. :D :D :D :D :D :D :D :D :D HE does seem to miss the important ones from me? :-S..................I think HE prefers Spam :D.......... Link to comment Share on other sites More sharing options...
steve101 Posted September 29, 2014 Share Posted September 29, 2014 Phone calls and personal visits are always the best way to approach a dealer, if then they still don't want your money then walk away to some one who does. Failing that call an independent person to manufacture the deal for you to make it easier. There are a number of people out there that do it. I have a friend who used this one and only had praise for them. http://www.motorhomespecialistwales.co.uk/purchase-negotiation/ Link to comment Share on other sites More sharing options...
globebuster Posted September 29, 2014 Share Posted September 29, 2014 Three posts from Sreve101 - all recommending the same business? Stealth advertising maybe? Link to comment Share on other sites More sharing options...
HymerVan Posted September 30, 2014 Share Posted September 30, 2014 In my past life as a professional person there was an absolute expectation from my customers that e-mails were answered without delay. The answer might be "in a meeting will get back to you today" but I answer HAD to be given. When I have e-mailed some organisations e.g. with a query about a car in for repair with them I nearly always found that I got no reply whatsoever. It must be a cultural thing and some businesses must just not wish to communicate with customers by e-mail. I would not have kept customers for five minutes treating them like that but it not all businesses are the same. Link to comment Share on other sites More sharing options...
steve101 Posted September 30, 2014 Share Posted September 30, 2014 Just sharing my experience that's all! Link to comment Share on other sites More sharing options...
Mike B. Posted October 5, 2014 Share Posted October 5, 2014 I had a similar experience last year with 'the uk biggest dealership' who were the only dealers that imported the van I wanted. The van was £64k, I spoke to them on a stand at a show, emailed them umpteen times and phoned them numerous times-never got a single response. I highlighted it on this forum and was told by a member, who is often recommended on here for service/repairs, to quote "stop bleating and visit them" unquote as they are busy people!! In the end, I contacted the manufacturer in Italy who got the dealer to contact me who then sent me an email to say they wouldn't supply that model as there was no call for it! Needless to say, I kept my old van and have £64,000 worth of holidays to have. No wonder we have had the mother of all recessions over the past few years if a dealer doesn't want £64,000 worth of business. You have my sympathy Link to comment Share on other sites More sharing options...
lennyhb Posted October 5, 2014 Share Posted October 5, 2014 Just the reason me and several others won't buy from UK dealers. Link to comment Share on other sites More sharing options...
lynneroy Posted October 5, 2014 Share Posted October 5, 2014 Please can I ask which motorhome you currently own Link to comment Share on other sites More sharing options...
StuartO Posted October 5, 2014 Share Posted October 5, 2014 I bought our first MH from a local dealer and had no difficulty with after-sales contact, indeed the same salesman was helpful when we bought ou second MH, by providing contact info for a private seller of what we were looking for, which surprised me. The third one we bought from Germany using Bundesvan, so long range stuff, but even so the warranty issues worked well. We're not the sort to complain about every little thing or to expect sales staff to be at our absolute beck and call or to treat us like royalty, so maybe that makes a difference too. Having worked serving the public early in my career (as a bus conductor, those were the days) I discovered that some of them can be very hard work. Link to comment Share on other sites More sharing options...
mikejkay Posted October 5, 2014 Author Share Posted October 5, 2014 Lynneroy - Chausson Flsah S2 Link to comment Share on other sites More sharing options...
lynneroy Posted October 5, 2014 Share Posted October 5, 2014 Could I have more details please. it sounds interesting :-) Link to comment Share on other sites More sharing options...
mikejkay Posted October 5, 2014 Author Share Posted October 5, 2014 Advertised on Preloved. Link to comment Share on other sites More sharing options...
lynneroy Posted October 5, 2014 Share Posted October 5, 2014 Many thanks, are there any pictures of the interior please Link to comment Share on other sites More sharing options...
Rayjsj Posted October 5, 2014 Share Posted October 5, 2014 Mike B. - 2014-10-05 10:46 AM sent me an email to say they wouldn't supply that model as there was no call for it! If there is one reponse thats guaranteed to make me angry it's, We won't get you what you want, because 'There is no call for it' YES there bloody well is, I just called for it ! Not a Salesman, just a Pratt. Ray Link to comment Share on other sites More sharing options...
mikejkay Posted October 5, 2014 Author Share Posted October 5, 2014 I haven't got any internal shots but if you are keen I can tidy uo and take some. You cansee a bit from this: http://www.outandaboutlive.co.uk/Motorhomes/Reviews/Motorhomes/Chausson-Flash-S2-2011-motorhome-review/_ch1_rw530_pg1 Link to comment Share on other sites More sharing options...
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