calypso Posted April 13, 2015 Share Posted April 13, 2015 Hi we have a Autosleepers Broadway 2009 on a peugeot boxer. its just been in the garage for service and it has been discovered the winch on the spare wheel has seized up, Ive done loads of reading up on previous posts and from what i can gather there was a recall on this problem. Ive been in touch with Peugeot dealer ...the first response was some tale about autosleepers voiding the guarantee by turning it round.......i stayed persistant and we have a tale now where as its the right way round and been changed on the recall {which we know it hasn't} and a quote for £333 .00 to put a new winch on .....am I right in what i read in the previous posts that some of you got these winches replaced FREE OF CHARGE on the recall.It says on the VOSA recall ....'call in all affected vehicles and replace the spare wheel winch...is somebody {the dealership ] winding me up sorry about the pun thank you Link to comment Share on other sites More sharing options...
euroserv Posted April 13, 2015 Share Posted April 13, 2015 Yes I can confirm that affected Fiat vehicles were the subject of a full recall and mechanisms were replaced and missing wheels were supplied too. This was free of charge and any vehicle that still has not had this work carried out can go to a Fiat agent and have this done. I don't know how Peugeot or for that matter Citroen handled this. Link to comment Share on other sites More sharing options...
Steve928 Posted April 13, 2015 Share Posted April 13, 2015 My 2008 Boxer went in for this recall around 2012. The Peugeot dealer insisted that the direction in which the winder handle attached was the factor that identified it as requiring replacement or not. My efforts to explain that it had been retro-fitted by the converter to a chassis extension and could have been fitted in any orientation were in vain. The winder wasn't replaced even though I knew it to be of the type affected by the recall. That said, I believe that the recall was to do with spare wheels detaching and not with the mechanism seizing-up as yours has. Link to comment Share on other sites More sharing options...
calypso Posted April 14, 2015 Author Share Posted April 14, 2015 Thank you so much for taking the time to answer.....there was a recall on the carrier that says call all affected vans and change the winch ...and ours is within the recall .Iam working on the theory that there was obviously a fault with the winch....making it not fit for purpose......we will see how we get on ,once again thank you Link to comment Share on other sites More sharing options...
Tracker Posted April 14, 2015 Share Posted April 14, 2015 I've looked on the VOSA and Peugeot websites and spare wheel carrier is not mentioned as a recall, so maybe it was covered by a 'service bulletin' cop out so beloved by makers keen to reduce the number of recalls? I've checked mine and it works OK so I am grateful for it being brought to our attention, however the winch seems to be flimsy contraption and does not inspire confidence! Hope I never need to use it in anger! Whilst there I also took the opportunity to check the air pressure in the spare wheel, which was just as well! Link to comment Share on other sites More sharing options...
rolyk Posted April 14, 2015 Share Posted April 14, 2015 I think that I'm correct in saying that, if the carrier is lowered through a hole in the rear of the vehicle, it needs replacing. The modified carrier is accessed through the back of the rear wheel arch (behind the tyre) and Peugeot provide an extension bar to extend the reach of the supplied bar. When winding it up there is a yellow dot in a window to indicate that the carrier is wound up to the correct position. At least this is the situation with my Warwick Duo and it was replaced foc as a result of a recall letter from Peugeot. I must say that my local Peugeot dealer had to be badgered to change it and they told me on my first visit that it was ok. Link to comment Share on other sites More sharing options...
calypso Posted April 15, 2015 Author Share Posted April 15, 2015 Hi rolyk we took ours in on the recall and they told us it was ok but like steve928 it was put on that way by the converter....so it was still the faulty winch ...my argument is which ever way it points it still needs replacing.....and the recall from VOSA says 'replace the winch'.I have read on here of quite a few that have seized up....its failed ....it was not fit for purpose....AND DANGEROUS.....still waiting for a phone call from customer service...I've put my point forward .....I will let you know the results Link to comment Share on other sites More sharing options...
euroserv Posted April 16, 2015 Share Posted April 16, 2015 A bit of history for you. Our first X250's were registered in 2007 and by late 2008 we had noticed a couple of missing spare wheels which we thought had been stolen. It was not until after the vehicles were over 2 years old and out of warranty that we examined them more closely and found that the wire, where it joins the foot that holds the wheel was snapped. We had some disturbing thoughts about these wheels falling off while on the road! Fiat were not interested as long as the mechanism raised and lowered while still covered by warranty. We decided to only replace mechanisms that did not work and not bother about ones that had no wheels attached. There were some changes to the new mechs that we ordered, then they ceased to be available at all for about 9 months and when supplies started again the design had changed completely. Even now though, and although we have not lost any wheels for 3 years or so; the mechanism is still prone to seizing up and we have had to replace a few. I recommend fully lowering, greasing the cable and raising the wheel at least once a year. It might help. The recall was because of the weakness of the joint failing and the risk of the wheel falling off; not because of any potential problems with lowering and raising the wheel. If the coachbuilder has relocated the device it will make no difference to the design weakness but may affect the reliability of the operation of it. If your Fiat vehicle has one of the old type rear operated mechs, it is covered by the recall and Fiat will replace it for free. If it is a side operated mech and it is stuck, it will only be replaced for free while under warranty. If Peugeot did not issue a recall it would be up to you to prove that there was a design defect that was recognised by Fiat and is the same on your vehicle. If Peugeot has a customer services number to call, I would do that. Dealers are pretty useless as they are not empowered to act in the capacity of agents of the manufacturer or importer and cannot make any commitments or promises to customers in the name of the manufacturer. They are authorised 'portals' through which you communicate with the manufacturer but the human element often causes confusion or is unreliable so it's best to miss them out when things get controversial. Link to comment Share on other sites More sharing options...
Derek Uzzell Posted April 16, 2015 Share Posted April 16, 2015 There are 3 Peugeot Boxer-related “spare wheel may detach” entries on the VOSA recall website, each of which specifies build start and end dates and the VIN-number ranges of the vehicles involved in the recalls. The recall notices seem to be unambiguous and, if a Peugeot Boxer-based motorhome’s VIN number falls within the specified ranges, the spare wheel winch should be replaced (presumably) free of charge. Conversely, if a Peugeot Boxer-based motorhome’s VIN number does not fall within the ranges listed on the VOSA website, it should not be anticipated that a free-of-charge winch replacement will be carried out. Link to comment Share on other sites More sharing options...
Steve928 Posted April 16, 2015 Share Posted April 16, 2015 Derek Uzzell - 2015-04-16 11:18 AM The recall notices seem to be unambiguous and, if a Peugeot Boxer-based motorhome’s VIN number falls within the specified ranges, the spare wheel winch should be replaced (presumably) free of charge. I believe that the VIN number range only identified those vehicles that required inspection. As mentioned above, that inspection could then result in the winch being judged as not requiring replacement. Link to comment Share on other sites More sharing options...
calypso Posted April 17, 2015 Author Share Posted April 17, 2015 Hi all thank you all for your advice and replies.Took the van in to our local Peugeot dealer this morning ....it was booked in to have the spare wheel winch replaced....it had to be done ,we are off to France next week..I had raised a complaint with Peugeot customer services but all communications didn't raise much hope but when it was finished they handed us the keys and said it was being covered by customer services and there would be no charge....good result .please all you Peugeot owners please check that you are not driving about with a seized up winch it would be very inconvenient to get a puncture ..to say the least .Once again thank you and as the saying goes 'a few heads are better than one' Jean Link to comment Share on other sites More sharing options...
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