John Francis Ware Posted May 21, 2015 Share Posted May 21, 2015 Told Avtex about a recording fault on a 2 year-old TV on Monday. Set collected from home by courier on Tuesday. Fixed on Wednesday, Arrived back today (Thursday) by same courier. No charge, all under warranty. What a brilliant service. Pity more manufacturers aren't the same. Link to comment Share on other sites More sharing options...
Sunseekers2 Posted May 21, 2015 Share Posted May 21, 2015 John Francis Ware - 2015-05-21 3:35 PM Told Avtex about a recording fault on a 2 year-old TV on Monday. Set collected from home by courier on Tuesday. Fixed on Wednesday, Arrived back today (Thursday) by same courier. No charge, all under warranty. What a brilliant service. Pity more manufacturers aren't the same. Normal service from them had the same Link to comment Share on other sites More sharing options...
candapack Posted May 21, 2015 Share Posted May 21, 2015 Excellent service indeed, but now that's two people reporting faults with an Avtex TV. Hmm, think I'll buy a German one. :D DISCLAIMER This is intended to be a humorous post, and I accept no responsibility for any subsequent outbreak of nonsense. ;-) Link to comment Share on other sites More sharing options...
Arthur Brown Posted May 22, 2015 Share Posted May 22, 2015 Hi I had a problem with an Avtex. Contacted supplier who suggested I contact Avtex direct. After a conversation about my contract being with him he agreed and said, you can pay to send you TV to me and I will arrange to have it fixed foc. However, if you contact Avtex they will arrange collection, sort and deliver back to you foc. They did. problem sorted at no cost to the consumer. Brilliant service indeed. Worth the slightly more expensive product. You get what you pay for. Well done Avtex. Arthur Brown Link to comment Share on other sites More sharing options...
Guest peter Posted May 22, 2015 Share Posted May 22, 2015 That's 3 now. :D Link to comment Share on other sites More sharing options...
david lloyd Posted May 25, 2015 Share Posted May 25, 2015 peter - 2015-05-22 10:40 PM That's 3 now. :D Well I can add another one Peter. My Avtex has been repaired by Avtex with the same exemplary service as others have experienced - despite being out of warranty. It is three years old nearly and last year we experienced a problem with interference when any mobile phones were being used next to or near the set. They replaced the motherboard foc. Just recently the picture was shadowy when switched on but would come bright when the TV was moved around on the mount - they diagnosed a loose connection and again repaired it foc. Now that may be four TV's on this thread but I'm pretty sure Avtex sell a few hundred thousands of these. We have had at least five previously and never, ever had a problem. I am firmly in the camp that says things should not go wrong but, invariably, they do and the measure of a truly good company is the way they deal with things when they do go wrong. David Link to comment Share on other sites More sharing options...
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