lynneroy Posted June 1, 2015 Share Posted June 1, 2015 Very happy today, we purchased a motorhome from Marquis Leisure 6 months ago, we were really looked after by Steve at Preston branch, and our buying experience exceeded our expectations. After a few months it unfortunately developed a couple of faults, Adam at the Marquis Service in Tewkesbury was so helpful, and after we informed Lee the Manager at the Preston branch he promptly solved the problem with a very favourable outcome for us. Many thanks to all of you for your help, and for getting us back on the road again so quickly, glad we purchased from Marquis. Lynne Link to comment Share on other sites More sharing options...
StuartO Posted June 2, 2015 Share Posted June 2, 2015 Well done for taking the trouble to praise good service. Too many people only think about using forums to criticise dealers when something causes them to feel hard done to. it's important that we all take the trouble to praise good service and thank dealers when they go the extra mile. Link to comment Share on other sites More sharing options...
Arthur Brown Posted June 3, 2015 Share Posted June 3, 2015 Hi I have to say that my purchase from Marquis comming up two years ago at the Durham branch was a good experience. Aiden was brilliant and has continued to keep in touch. Anything I want or need I contact Aiden and he puts me in touch with the appropriate person. It is correct to say that this forum is more often used to criticise which is fine where appropriate but I, like others, have failed to mention good service. I also have to mention the sales director of the organisation, Alan Buckwell. He was present at our purchase and made sure it went smoothly and to our advantage. Well done Marquis, Alan and not least, Aiden of the Durham Branch. Art Link to comment Share on other sites More sharing options...
lynneroy Posted June 4, 2015 Author Share Posted June 4, 2015 We don't acknowledge good service enough do we? Alan actually rang me whilst on holiday and told me not to worry and as soon as he got back he would sort everything out, and he did what he said. Steve and Lee at Preston branch have been fantastic and we are collecting our new motorhome in 3 weeks time. We always here about bad experiences and thanks for sharing your good ones. Happy travels Lynne Link to comment Share on other sites More sharing options...
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