Ninian Posted May 2, 2016 Share Posted May 2, 2016 Hi, I have the Oyster Premium Auto system fitted to my van and for some reason it's lost its way. Instead of the arm going back into the groove on the base it is sitting on one edge of it, so I'm assuming it hasn't reset it's self. Now it won't work at all. Does anyone know how it can be reset. The dish is controlled directly from the TV. The system is only a year old. Unfortunately I'm in Spain and don't know of anyone here that could help. Any suggestions greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
Robbo Posted May 2, 2016 Share Posted May 2, 2016 Perhaps the bolt that holds the arm has become loose. Suggest you try and get up on the roof with the dish up and test if there is any sideways movement. I'm also in Spain - Cap Blanch, Altea if that's any help. Link to comment Share on other sites More sharing options...
Randonneur Posted May 2, 2016 Share Posted May 2, 2016 There is a Motorhome Facts Member called OysterSat-Tech, Anthony Read, Technical advisor Oyster Sat-Tech, tel: 01858575928 who seems to be very helpful. I should give him a ring, he should be able to sort it out. Link to comment Share on other sites More sharing options...
Ninian Posted May 3, 2016 Author Share Posted May 3, 2016 Hi, RESULT Randonneur, contacted Anthony Read as suggested and now up and running. Saved my life wife was ready for killing me. Thanks again. Link to comment Share on other sites More sharing options...
Randonneur Posted May 3, 2016 Share Posted May 3, 2016 Glad you got it sorted. Link to comment Share on other sites More sharing options...
Robbo Posted May 4, 2016 Share Posted May 4, 2016 Glad to hear you've managed to reset the dish with Anthony's help. A brief disruption of the reset procedure might help others in a similar situation. Did it involve getting up on the roof and fiddling with the bolts or can it be done from the menu? Link to comment Share on other sites More sharing options...
Ninian Posted May 4, 2016 Author Share Posted May 4, 2016 Hi, I had to get steps on the campsite and get up to the dish. As the arm was resting on the edge of the recess I was able to push gently in and when I re-powered the dish I could hear the relays clicking. Power up the TV and up she went and locked on in a couple of minutes. If I couldn't have pushed the arm in without any great force I wouldn't have done it. Hope this helps . Link to comment Share on other sites More sharing options...
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