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NHS is no longer on its knees......


Guest pelmetman

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Guest pelmetman

Its now dead and just hasn't realised it yet 8-) .......

 

91 year old MIL is hospital in Dorchester again for the second time in a week after she was kicked out...... for as the doctor put it....."Wasting their time" >:-( .......

 

When she first went in....The paramedics said it was a stroke......we thought it was a stroke.......and after she didn't improve......we took her to her GP who thought it was a stroke when we took her to see him this morning........but the doctor said it was constipation *-) ........

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Tell the Doctor that there are cures for his constipation!

 

I had a similar experience with A&E earlier this year after I arrived in a wheelchair, unable to stand, unable to see, not eaten or passed any solids for five days, and with the grand daddy of all headaches, brain out of it and away with the fairies, amongst a catalogue of other symptoms, and was sent home after half an hour with stronger pain killers - that made no difference whatsoever. I

 

Within 24 hours I arrived by ambulance with blues and twos going and they did take notice then, got me stable and kept me in for over a week to be sure.

 

Conclusion - if you want treatment dial 999 - and even my GP unofficially agrees that is the best way to get urgent help because just turning up A&E can say anything they like to justify their actons but when the paramedics have it documented that is not so easy.

 

Since then I have had wonderful treatment with several departments and consultants working together to help and I have no complaints but the initial refusal could so easily have turned out very differentlly had Dot not taken 'no' for an answer and called 999.

 

I compained to the hospital and so far it has taken them five months of stalling and excuses to issue a justification - not the promised investigation or honesty - and I am now going to take it as far as I can. I do not seek any compensation but I do wonder how many people have died as a result of being refused traetment by A&E and what really disgusts me is the cover up and hope it will go away attitude. It ain't going to go away!

 

So I am delighted to say that the NHS is not dead here but it does need proactive and polite but strong management to get the best from it, especially with getting and managing out patient appointments when you need them not when they think it will do. Having a witness, taking notes and getting names and titles from live and phone conversations also tends to focus some reluctant minds.

 

I'm not looking for any sympathy and I tell this tale only that it might help others master a system that does work when you know how to work it.

 

 

 

 

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Guest pelmetman

It has since been diagnosed it as a urinary infection.......confirmed by the hospital after a successful attempt of trying to get through by phone *-) ..........maybe they also googled the symptoms? :-| ......

 

 

 

 

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Guest pelmetman
Tracker - 2016-09-23 7:56 PM

 

I'm not looking for any sympathy and I tell this tale only that it might help others master a system that does work when you know how to work it.

 

 

I'm starting to fear the only way to make the NHS work.........Is armed with body cameras and voice recorders 8-) .......

 

 

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pelmetman - 2016-09-23 8:22 PM
Tracker - 2016-09-23 7:56 PMI'm not looking for any sympathy and I tell this tale only that it might help others master a system that does work when you know how to work it.
I'm starting to fear the only way to make the NHS work.........Is armed with body cameras and voice recorders 8-) .......

 

And of course if you are too old or ill and therefore unable to stand up for yourself as Tracker clearly was when he first went to hospital, you have little alternative but to keep your fingers crossed.

 

I once inspected a month's worth of complaints to an NHS hospital (of which there had been 1,700 or so) and the approach to dealing with them clearly was to make sympathetic noises (along the lines of "we recognise that you are upset") without admitting to anything at all and then fobbing off as necessary.

 

You can persist with further representations and go up the NHS line but how much real progress you might make would be uncertain.  If you have a complaint about poor performance of a particular individual (especially a nurse or a doctor) you can however complain directly to their professional body, which is independent and does apply a "best professional practice" yardstick.  So in Tracker's case a complaint to the GMC would, if the doctor in A&E who sent him home with painkillers didn't examine and investigate him properly and therefore missed the diagnosis, perhaps be the next appropriate step.  I think you have to have complained to the hospital first but that has already happened and the hospital have replied, so that way forward is now clear.

 

Even if you aren't interested in compensation, using a personal injury lawyer would be an easy way of getting the leg work done for you and probably having more impact and success.  And a complaint about a doctor will almost always be handled for him/her by his/her Defence Union (i.e. by specialist professionals) so you probably need that sort of skilled help yourself too.

 

 

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