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I want the boss not the oiley rag


michele

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Posted

Please .

 

Who own's Brownhills ..........I dont want the indians I want the chief.

can you help with a name please for a friends. *-)

 

Are we allowed to answer this or is it censored . They have had friends van since 15th of january when I posted on here on their behalf re flat battery 2 months and it is still wrong they think it's time to ask for Mr Brownhill in the nicest way of course . Tonight they are swimming again they said it's nice pool but they have had enough swimming and want to talk with the big man now.

 

On reflection perhaps I shouldn't of put that header ,it just sprung to mind .

just an old saying

Posted

Hi michele

 

You may be able to look up who owns want on the internet

 

IE Companies House

 

A Company House search should reveal names of directors etc. May cost though. Any advice anyone else?

 

Animal Libbys have no problem finding out this sort of info.

Posted

If you pay for a report I think names are there as they are a Limited Company.

 

Any more info anyone?

 

You may be able to get for £4 the info on Brownhills from

 

www.busibody.com/company-information/company-directors-uk.html

 

There must be a easier way though

Guest starspirit
Posted

Phone them and ask for the name of the 'chief executive' and / or 'dealer principle' and / or 'sales director' and / or person ultimately responsible for customer care and service and also ask where these people are based.

Having got that write a very polite letter to each of them setting out a factual calendar of all the events and incidents that have led to the current unsatisfactory situation.

Send them, marked 'personal' and / or 'private and confidential' by 'signed for' delivery (used to be called recorded delivery) making sure that you have a copy of each on file at home.

That usually gets a response.

Posted

If one has time search through all the search engines looking for

 

Brownhills Newark Director

 

on one post

 

The name Paul Kershaw comes up

 

Name and Shame the directors that is what I say

Posted

Guy's thanks for the help.

friends of our are stuck there again if they want to get on here and shame them then that's up to them . For now I will refrain from entering in it's not my battle.

it's just that they phoned last night and did not know whom to speak with and they have done the other things correctly like letters & DOTStandards.

 

I think they will have to take this up with someone higher ...

Just wondered if I could give them a name to ask for they have donethe usual rounds . Ah well these things are sent to try us.

 

thanks once again for the help.

Posted
starspirit - 2007-03-14 10:30 AM

 

Phone them and ask for the name of the 'chief executive' and / or 'dealer principle' and / or 'sales director' and / or person ultimately responsible for customer care and service and also ask where these people are based.

Having got that write a very polite letter to each of them setting out a factual calendar of all the events and incidents that have led to the current unsatisfactory situation.

Send them, marked 'personal' and / or 'private and confidential' by 'signed for' delivery (used to be called recorded delivery) making sure that you have a copy of each on file at home.

That usually gets a response.

 

Hi Michelle

 

Good advice from starspirit - but also tell your friends to be prepared to be let down even by the top guy.

 

Experience has shown me that soemtimes attitudes to customers stem from the top and that was certainly true of our last motorhome when letters to the 'shirt sleeve chairman' (as he was referred to in a recent magazine article) brought nil response.

 

I do wish them the best of luck though.

 

Regards, David

Posted

Try Nick Pierce. He is the son of the original owner who sold the business off to the banks I understand. Nick still works there.

 

 

Guest bil h
Posted

Write to BBC TV Watchdog explaining all the details.

 

Inform Brownhills that you have done so

 

BB

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