Don Madge Posted May 27, 2007 Share Posted May 27, 2007 I've been having problems with mail not arriving at its destination since Thursday, I checked the Tiscali service status and it claimed no problems 8-) I contacted Tiscali and received the following reply. "Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Subject Mail not arriving Discussion Thread Response (Sumit Pal) 27/05/2007 06.41 AM Dear Mr. Madge , Thank you for contacting Tiscali Customer Support. I understand from your email that mails send is not receiving to the recipients. We are aware of a problem affecting users sending email to certain recipients and we are working closely with engineers from our suppliers to resolve the problem as soon as possible. However, due to the nature of the problem, we do not expect it to be fully resolved for another few days. We apologise for any inconvenience and disruption caused to your email service. Regards, Tiscali Customer Support. Tiscali UK Limited Registered in England and Wales No. 3408171 Registered Address: 20 Broadwick Street, London W1F 8HT" If I had not been a member of a Yahoo mailing List (down Clive) The Motorhome List I would not have found out about the problem. So if anybody was expecting an e mail from me I have not ignored you, it's the system. I've sent about a dozen mails and I know that half of them have not arrived, I'm unable to check the rest. Don Link to comment Share on other sites More sharing options...
Wingpete Posted May 27, 2007 Share Posted May 27, 2007 Wondered why mail inbox is so quiet in past coupole of days. Usually get 30/40 daily, from all over the world. Only ones today are 3 scammers. Also found a regular mailer reply does not work from Tiscali. Correspondent sent reply 3 times, info suggest their box is full. Unlikely. Link to comment Share on other sites More sharing options...
Don Madge Posted May 27, 2007 Author Share Posted May 27, 2007 Wingpete - 2007-05-27 4:53 PM Wondered why mail inbox is so quiet in past coupole of days. Usually get 30/40 daily, from all over the world. Only ones today are 3 scammers. Also found a regular mailer reply does not work from Tiscali. Correspondent sent reply 3 times, info suggest their box is full. Unlikely. Pete, Mail is coming in OK only out going mail is effected. Don Link to comment Share on other sites More sharing options...
colin Posted May 27, 2007 Share Posted May 27, 2007 Just sent you a tiscali adressed email via outlook express to see if mine works, have you tried using outlook express instead going throu tiscali's mail system Link to comment Share on other sites More sharing options...
Don Madge Posted May 27, 2007 Author Share Posted May 27, 2007 colin - 2007-05-27 8:26 PM Just sent you a tiscali adressed email via outlook express to see if mine works, have you tried using outlook express instead going throu tiscali's mail system Colin, No mail has arrived. I've been using my G mail account which I don't particularly like or get on with. The Tiscali service status site claim the problem has been fixed, mine is still not working. Don Link to comment Share on other sites More sharing options...
enodreven Posted May 27, 2007 Share Posted May 27, 2007 Hi, Don Are you going to the gmail web site to send and receive your emails or are you using the pop3/smtp account through outlook express or something similar. As if you are going direct to the gmail web site it may have nothing to do with Tiscali at all and it could be a google/gmail problem Brian Don Madge - 2007-05-27 9:06 PM colin - 2007-05-27 8:26 PM Just sent you a tiscali adressed email via outlook express to see if mine works, have you tried using outlook express instead going throu tiscali's mail system Colin, No mail has arrived. I've been using my G mail account which I don't particularly like or get on with. The Tiscali service status site claim the problem has been fixed, mine is still not working. Don Link to comment Share on other sites More sharing options...
Don Madge Posted May 27, 2007 Author Share Posted May 27, 2007 enodreven - 2007-05-27 9:30 PM Hi, Don Are you going to the gmail web site to send and receive your emails or are you using the pop3/smtp account through outlook express or something similar. As if you are going direct to the gmail web site it may have nothing to do with Tiscali at all and it could be a google/gmail problem Brian Don Madge - 2007-05-27 9:06 PM colin - 2007-05-27 8:26 PM Just sent you a tiscali adressed email via outlook express to see if mine works, have you tried using outlook express instead going throu tiscali's mail system Colin, No mail has arrived. I've been using my G mail account which I don't particularly like or get on with. The Tiscali service status site claim the problem has been fixed, mine is still not working. Don Brian, I have not got a clue to what you are talking about. I don't understand the terminology :-D All I know is I can't send mail via Tiscali but my G mail account is working OK. I shall just have to wait until tiscali get it sorted. Thanks anyway. Don Link to comment Share on other sites More sharing options...
enodreven Posted May 27, 2007 Share Posted May 27, 2007 Sorry Don, I was only trying to help ?? best of luck with Tiscali sounds like there support is a long way away ? Link to comment Share on other sites More sharing options...
Clive Posted May 27, 2007 Share Posted May 27, 2007 Yahoo Groups - hate them! In passing the service provided by PIPEX which was once great and economical is now poor (especially at peak usage times) and now one of the most expensive. C. Link to comment Share on other sites More sharing options...
Wingpete Posted May 28, 2007 Share Posted May 28, 2007 Again, access to Tiscali prolematical. Yesterday, unable to connect until fiddled with the transformer to Wireless router. Then all was well for rest of day. This morning, exactly the same situation. Even tried another transformer, but still unable to connect to tiscali until I left the PC idle for an hours and a bit. Now everything back to "normal". However, not a single email this morning. Link to comment Share on other sites More sharing options...
Don Madge Posted May 28, 2007 Author Share Posted May 28, 2007 Wingpete - 2007-05-28 9:41 AM Again, access to Tiscali prolematical. Yesterday, unable to connect until fiddled with the transformer to Wireless router. Then all was well for rest of day. This morning, exactly the same situation. Even tried another transformer, but still unable to connect to tiscali until I left the PC idle for an hours and a bit. Now everything back to "normal". However, not a single email this morning. Pete, I'm connected OK but still the problem of not being able to send mail. Mail arriving OK though. Don Link to comment Share on other sites More sharing options...
net-traveller Posted May 28, 2007 Share Posted May 28, 2007 I'm probably stating the obvious but have you looked at the service status page. http://www.tiscali.co.uk/cgi-bin/status.cgi It appears that there are some problems about. ;-) Link to comment Share on other sites More sharing options...
davoscar Posted May 28, 2007 Share Posted May 28, 2007 HiMine seems Ok! Just sent myself an email from a web-based provider (fastmail.fm) and it arrived within a few mins - less than two actually! So maybe its fixed David Link to comment Share on other sites More sharing options...
Don Madge Posted May 28, 2007 Author Share Posted May 28, 2007 davoscar - 2007-05-28 4:57 PM HiMine seems Ok! Just sent myself an email from a web-based provider (fastmail.fm) and it arrived within a few mins - less than two actually! So maybe its fixed DavidDavid,It's still down, I sent myself a message by G mail and it arrived OK. I've mailed tiscali again for help.I'm lucky I can use G mail if it's urgent.Don Link to comment Share on other sites More sharing options...
Dave Newell Posted May 29, 2007 Share Posted May 29, 2007 I use Tiscali at work and it would apear I'm having similar issues to Don, several people have contacted me over the last week or so to say why haven't I responded to their e-mails. Hopefully this will be resolved soon. D. Link to comment Share on other sites More sharing options...
davoscar Posted May 29, 2007 Share Posted May 29, 2007 Yeah it is a problem; although I got my emails (sent to me by myself from a web-based service) the reverse did not happen when I replied to them! Will also have a go at Tiscali but surely they will be treating the matter with some urgency! Thanks for the alert David Link to comment Share on other sites More sharing options...
Don Madge Posted May 29, 2007 Author Share Posted May 29, 2007 davoscar - 2007-05-29 4:47 PMYeah it is a problem; although I got my emails (sent to me by myself from a web-based service) the reverse did not happen when I replied to them! Will also have a go at Tiscali but surely they will be treating the matter with some urgency! Thanks for the alert DavidThis is the latest from Tiscali.16:18:11Tue May 29 2007 Service Status Announcement:Problems with outbound emailWe are currently experiencing issues with outbound emails on our mail servers. This is not affecting all delivery addresses, some mail will continue to be delivered as normal, but some mail is being blocked by the receiving email servers.Spam is a major issue for all ISPs and periodically all ISPs will be targeted by spammers. We unfortunately have currently fallen foul to such an attack and have been targeted by spammers using our service to send out spam, this in turn has meant other ISPs have taken measures to block mail being sent by Tiscali.Our engineers are taking urgent action to block the spammers abusing our email service, this will progressively take effect over the next few days. We will post daily updates on the Service Status page and also within Forums until normal service is resumed.In you are experiencing this problem and are not sure if your important mail is being received, we suggest that you temporarily use an alternative free email service.We apologise for any inconvenience this may cause Link to comment Share on other sites More sharing options...
colin Posted May 29, 2007 Share Posted May 29, 2007 It appears I have same problem, good job you pointed it out Don, now switched over to my 'back up' O2 email for urgent messages, couple of important emails gone astray so when its sorted will have to resend Link to comment Share on other sites More sharing options...
Don Madge Posted May 30, 2007 Author Share Posted May 30, 2007 Evening all Tiscali users Follow the attached link - information on the e mail problems that Tiscali are having. Thought it would be of interest to you. http://news.bbc.co.uk/1/hi/technology/6704003.stm It looks like we could be in for a long wait, I'm off to Stratford tomorrow hopefully it will be back to normal when I get back on Monday. Don Link to comment Share on other sites More sharing options...
Mel E Posted May 31, 2007 Share Posted May 31, 2007 Tiscali p[roblems reported in the Telegraph today. Tiscali are advising users to use an alternative free service!!!! They talk as if this was new, BUT IT ISN'T. I had the same problem not receiving emails forwarded to my Tiscali address some 2 months ago and thought all was now solved. And frankly, Tiscali's Technical Support service is completely useless - an 087 number which rapidly racks up high charges just so you can talk to someone in India who promises to get back to you but never seems to do so. Does anyone know of a decent Broadband serice that really works and has really good customer service when things go wrong? Sorry - I know this isn't about motorhomes, but we travellers rely on email to stay in touch. Mel E ==== Link to comment Share on other sites More sharing options...
Brian Kirby Posted May 31, 2007 Share Posted May 31, 2007 Sorry folks, not a positive contribution, but I'd avoid TalkTalk. It's about all they can do, talk talk, just no do do! Their technical support and customer services are rather more usless than chocolate teapots, if that were possible. Link to comment Share on other sites More sharing options...
Bazza454 Posted May 31, 2007 Share Posted May 31, 2007 Mel E - 2007-05-31 3:31 PM Tiscali p[roblems reported in the Telegraph today. Tiscali are advising users to use an alternative free service!!!! They talk as if this was new, BUT IT ISN'T. I had the same problem not receiving emails forwarded to my Tiscali address some 2 months ago and thought all was now solved. And frankly, Tiscali's Technical Support service is completely useless - an 087 number which rapidly racks up high charges just so you can talk to someone in India who promises to get back to you but never seems to do so. Does anyone know of a decent Broadband serice that really works and has really good customer service when things go wrong? Sorry - I know this isn't about motorhomes, but we travellers rely on email to stay in touch. Mel E ==== Hi Mel,We live at the maximum allowable distance from the BT Exchange and initially struggled with a number of broadband suppliers -AOL, hopeless, (wants to take over your PC).Freeserve or Wanadoo or whatever they call it this week, again hopeless customer support.BT, very poor initially but reading various reports, they seem to have inproved.For the past couple of years we've used Supanet with very few problems and the costs are competitive -http://www.supanet.com/broadband/newtobroadband/ Link to comment Share on other sites More sharing options...
net-traveller Posted May 31, 2007 Share Posted May 31, 2007 Before you get too excited about Supanet - Last year their main e-mail servers went toes-up, swiftly followed by their backup servers. Took several days to get mail sorted. It's a good idea to have alternative e-mail accounts and no one ISP stands out although an awful lot should be avoided like the plague. ;-) Link to comment Share on other sites More sharing options...
colin Posted May 31, 2007 Share Posted May 31, 2007 Interesting that Tiscali say 'some' other ISP's blocking emails, they are blocking their own email, i.e. I can't get tiscali emails to go to Don and GF cannot get emails from her acount into mine, seems like some bull being talked. Link to comment Share on other sites More sharing options...
davoscar Posted June 1, 2007 Share Posted June 1, 2007 I've used a service called fastmail.fm and found them to be a good back up. You can use it free or if you want serious useage even the top-quality service is only about 40 US dollars a year. The most infuriating thing about Tiscali is that they didn't tell us - many of us myslef included rely on Email for business purposes as well as recreation and customers , rightly so get a bit irate when you don't reply (especially as you think you have!) Lets hope it gets sorted David Link to comment Share on other sites More sharing options...
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