enodreven Posted July 27, 2007 Share Posted July 27, 2007 Hi, I have just been looking on the MHF site and it appears that someone from the Swift Group has started to subscribe to the MHF web site or it could be just someone using Swiftgroup as there on-line name ?? albeit they sign off with the words "Customer Care" It would be very handy if we could get some of the manufacturers to subscribe to this web site as we could ask them direct questions without it becoming a sla????ging match, does anyone have any contacts ?? Link to comment Share on other sites More sharing options...
mikemoss Posted July 27, 2007 Share Posted July 27, 2007 It is a direct response from customer care at Swift, which proves that at least they're listening. To be honest, although we've got a nine-year-old Bessacarr I've found them pretty good at responding to the very few queries that have come up. I think they're all on annual hols this week though, so that might make things take longer. Link to comment Share on other sites More sharing options...
enodreven Posted July 27, 2007 Author Share Posted July 27, 2007 Hi, Mike I have had no problems with them either, that wasn't my point in raising the subject it was more to do with having a presents from various motorhome manufacturers on this web site so that some of the problems that are raised from time to time can be answered direct from the horses mouth so to speak ?? Link to comment Share on other sites More sharing options...
fred grant Posted July 27, 2007 Share Posted July 27, 2007 im all for receiving presents from manufactureres. me an alice as owned our elldis for more yers than i can care to remember - does that mean we is due to get a big present from the xplorer groupies? hereshopeing fred Link to comment Share on other sites More sharing options...
colin Posted July 27, 2007 Share Posted July 27, 2007 I noticed they where responding to problems with sevel base vehicle, have they posted on problems with there conversions? this could be good news for forum users, on a computer forum I have used a rep from Mesh allways responds when someone complains of problems and it seems to get sorted Link to comment Share on other sites More sharing options...
enodreven Posted July 27, 2007 Author Share Posted July 27, 2007 Hi Colin I Think you are right if we could try to entice a representative from some of the manufacturers to at least monitor this web site and hopefully contribute it could help a lot of people and I would think from the manufacturers point of view it would be a bonus to customer relations This is directed at all manufacturers Link to comment Share on other sites More sharing options...
flicka Posted July 27, 2007 Share Posted July 27, 2007 enodreven - 2007-07-27 9:06 PM Hi Colin I Think you are right if we could try to entice a representative from some of the manufacturers to at least monitor this web site and hopefully contribute it could help a lot of people and I would think from the manufacturers point of view it would be a bonus to customer relations This is directed at all manufacturers Sounds like a great idea. How about a new section on the Forum, sub divided for each manufacturer. Anyone with a info request or problem could then post to the relevant section so the manufacturer would only need to monitor a single area. Owners of that manufacturer could also check for previous posts to their brand. What is the best approach for start-up? Can the forum moderator get the ball rolling, as I suspect Warner's will have e-mail contacts to send invitations to a high proportion of the Manufacturers. Any participating manufacturer would benefit by Owners feedback and an opportunity to expand Customer Care. Taking this a step further, how about a similar area for the Dealers. Link to comment Share on other sites More sharing options...
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