ike Posted December 5, 2007 Share Posted December 5, 2007 We bought Silver Screens a year or so ago and were delighted with the screens and the service. Has this company changed hands cos recent experience wasn't so hot? We had to have our windscreen replaced and unfortunately the fitters managed to get some black gunge into the channel for fitting the screen. this went unnoticed by us until it transferred onto the screen edging which has now torn. Phoned Silver Screens to purchase replacement edging/binding as our local upholsterer can stitch it which obviously saves us postage and time. Silver Screens won't supply it unless we can prove we bought the screens from them! The guy said "I'm damned if I'm going to help out the competition"! Can't understand his logic and of course I can't find the receipt anyway. I'm also loathe to give my business to a company which clearly doesn't belive in good customer service so phoned Taylormade who agreed to send the required binding the next day. Well done them Link to comment Share on other sites More sharing options...
michele Posted December 5, 2007 Share Posted December 5, 2007 Well all I can say is we just bought from them we had a first class service . I mentioned to them that they had been recommended from this forum they were most pleased. As for not helping you out I think that wasn't very kind and I think that maybe they should of atleast keep a receipt record of who they sell to . That way they could of looked you up very easily and seen that you were not lying . Not a kind thing to do and to be honest they wouldnt be helping the competition they would of been helping a fellow human being in need. Silly really. Link to comment Share on other sites More sharing options...
tp002c784tp002c784tp Posted December 5, 2007 Share Posted December 5, 2007 The last York Show in September I heard Silver Screens Slaging off Taylormade, and I also heard them doing the same thing at Peterbourgh, I have found Taylormade gave an exellent service every time I have used them Terry Link to comment Share on other sites More sharing options...
Clive Posted December 5, 2007 Share Posted December 5, 2007 Likewise I have had Silver Screens slagging off Taylor Made at a show as well. If they cannot sell their products on ite merrits then I will not be doing business with them. C. Link to comment Share on other sites More sharing options...
sundance kid Posted December 5, 2007 Share Posted December 5, 2007 Bought my silver screen from Taylor Made at the Newark show. The new design with the extented apron. Very friendly helpful people. An excellent product at a good price. Mike Link to comment Share on other sites More sharing options...
Frank Spencer Posted December 5, 2007 Share Posted December 5, 2007 Me likewise. Taylormade every time. Link to comment Share on other sites More sharing options...
dshague Posted December 5, 2007 Share Posted December 5, 2007 had problems with both company's .sceens did not fit properly and both said send them back and we will refund postage.thats not the point when you are making sceens all the time for these common shape vans i said .but what can you do.send them back and yes get them alerted not a new one.silversceen tend to slag of taylormade.both work from home . Link to comment Share on other sites More sharing options...
empress Posted December 6, 2007 Share Posted December 6, 2007 We, too, have found Taylormade to be much more helpful and friendly. Empress Link to comment Share on other sites More sharing options...
Mel E Posted December 6, 2007 Share Posted December 6, 2007 As I've said before on this forum, my experience is the exact reverse - we waited from the Malvern Show right through to Peterboro' the following year for Taylors to deliver. All they delivered was a long string of excuses - out of material, sewing machine broke - and so on. This to replace screens that did not fit. We gave up and went to Silver Screens who delivered a perfect fit within 10 days, even bothering to check whether we had internal screens as that affected the design of theirs. Superb service. Mel E ==== Link to comment Share on other sites More sharing options...
Geoff Bell Posted December 6, 2007 Share Posted December 6, 2007 Me too, I found Silver screens had a real problem with Taylor Made. I was always taught in my sales experience, never, never slag off the competition, its very unprofessional so when this happened to me I went to taylor made, fantastic product, fitted perfectly, delivered in 3 days and half the price of SS. Link to comment Share on other sites More sharing options...
Guest Le Thou Posted December 6, 2007 Share Posted December 6, 2007 On the basis of this post I have today ordered my new screen from Taylor Made. The lady was most helpful extremely chatty and very polite so heres hoping Link to comment Share on other sites More sharing options...
colin weston Posted December 6, 2007 Share Posted December 6, 2007 I have had two screens from silver screens, one in 2001, the other in June this year. I have always found them very helpful and the screens have fitted and performed very well. I have no experience re. taylormade. Link to comment Share on other sites More sharing options...
djchapple Posted December 6, 2007 Share Posted December 6, 2007 After reading these posts the only conclusion I an come to is that I am very loath/happy (delete word as necessary) to go to Silver screens/Taylor Made (delete words as necessary). The only trouble now is I don't know which words to delete!!! Link to comment Share on other sites More sharing options...
Clive Posted December 6, 2007 Share Posted December 6, 2007 We can only each speak as we find. Link to comment Share on other sites More sharing options...
Dave Newell Posted December 7, 2007 Share Posted December 7, 2007 Speaking purely from personal experience I've had good service from both of them. We bought a screen for our Freight Rover from Silver Screens, good price, good fit, no bother. We also bought a screen for our current 'van (Talbot Express based) from Taylormade and its equally as good as were they. D. Link to comment Share on other sites More sharing options...
fred grant Posted December 7, 2007 Share Posted December 7, 2007 sort of you sit on my fence and i'll sit on yours me ansums!!!! fencepostfred Link to comment Share on other sites More sharing options...
Peter Pan Posted December 7, 2007 Share Posted December 7, 2007 We bought a Silver Screen this summer. We are very pleased with their advice and the product. I'm sure Taylor's are also very good. :-| Link to comment Share on other sites More sharing options...
Basil Posted December 8, 2007 Share Posted December 8, 2007 Must admit I wouldn't buy from Silver Screens purely because I heard them rubbishing Taylormade at a Peterboro show so it seems from previous posters that this may be their sales ploy. I've always believed that if a company has to rubbish the opposition to sell it's goods then they have nothing to sell on their own merit. By all means discuss and point out the various merits and benefits but sensibly. I also have not bought from Talormade either but they would be my first port of call if we need any more, ours came from CAK. Bas Link to comment Share on other sites More sharing options...
ike Posted December 8, 2007 Author Share Posted December 8, 2007 Received the edging from Taylormade on Wednesday (£7.50 plus postage)and getting it sewn on today. Like others I had been more than happy with Silver Screens until now and as Mel says it wasn't to help the competition, it was to help a fellow human bean. Will need the screens now as it's turned quite cole up here. Cheers ike Link to comment Share on other sites More sharing options...
michele Posted December 8, 2007 Share Posted December 8, 2007 My name is Michele :D glad you got it soretd out Link to comment Share on other sites More sharing options...
Geof Angi Posted December 9, 2007 Share Posted December 9, 2007 You have all confused me now, as I was thinking of buying some but was not sure if they were what I needed. I was just looking to park the van up After Christmas for a couple of months and was not sure if I should cover it or just put screens up. Geof Link to comment Share on other sites More sharing options...
whisturx Posted December 11, 2007 Share Posted December 11, 2007 Try emailing Taylormade ! Still no reply for a quote in mid October 07 ! Ian Link to comment Share on other sites More sharing options...
enodreven Posted December 11, 2007 Share Posted December 11, 2007 Hi, Why don't you telephone them, mine arrived within a couple of days and have been perfect for the last 2 years, Taylormade everytime. Telephone & Facsimile +44 1484 661918 Postal Address E & A Taylor Intake House Marlbeck Close Stoney Lane Honley Holmfirth HD9 6DR West Yorkshire England whisturx - 2007-12-11 7:40 PM Try emailing Taylormade ! Still no reply for a quote in mid October 07 ! Ian Link to comment Share on other sites More sharing options...
Mel B Posted December 11, 2007 Share Posted December 11, 2007 Are you sure they got the email? I get calls at work sometime asking if I've received an email and it hasn't always come through and is wandering around in the ether somewhere never to be delivered. Even if they had got it, it could simply be that they'd accidentally deleted it - it's not hard to do!!! Either try again or ring them. They are nice people and and find it hard to believe that they'd ignore you. Link to comment Share on other sites More sharing options...
icdsun Posted December 12, 2007 Share Posted December 12, 2007 Ian We bought from them with no problem, ordered by phone and delivered nextday, I bought from them because the Guy at Silverscreens done nothing but bad mouth the opposition, but offered no reason why his product is so superior, also their pricing for the similar product was a lot more competitive. Given the number of happy customers that both companies have Taylormade are doing a reasonable job. Emails don't always get through due to a variety of reasons, especially with smaller companies who may not have the IT structure to sift out all the crap that they receive, unfortunately some good emails are effected because of this. If I had phoned and had no response then I would have reconsidered my purchase decision. Chris Link to comment Share on other sites More sharing options...
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