Colin Hamilton

My Motorhome has finally been repaired so I have submitted a claim including £20000 loss of use

the company is Aviva, I certainly will not use them again.

There is a National data base where all accidents are listed and until my Motorhome is repaired and the third party settles, it show me at fault! When I complained saying this was morally wrong, I was told that is the system! the insurance company are saying lack of spares is not their fault but I maintain they didn’t help matters by taking six months to make a decision. I have also asked the legal firm that covers my policy and they have also said I have to wait until the repairs are completed. I was thinking I’d taking the other driver to the small claims court for loss of use.

The initial delay was the repairer not finding a Laika dealer for three months! The the insrance company engineer took several months to report and the insurance company to approve the repair. Then after six months the spares were ordered and are due at the end of this month. As far as I know no policy has a loss of use clause. Until the repair is completed and the other insrance company settles, it show up as my fault! Even though the police report clearly states it wasn’t. so in short I can’t claim anything until the repairs are done. Si I will have lost a year of motorhoming!

Almost a year after a no fault accident my Motorhome has still not repaired. Has anyone hired a Motorhome or claimed for loss of use?