Doigy

Thanks One Cal, I phoned them (AXA) 10 days ago because there has been a deafening silence on their part. That's when I got the info about the Green Card. I have since written to them with my concerns and laying out again all the facts as I see them. What I don't get is that I've paid them their premium, made a legitimate claim (No Fault) and yet I'm still waiting for reimbursement. It shouldn't matter that they are in dispute with the third party. I have provided a European Accident Statement (albeit in French) and I have an email from them stating that it is a No Fault claim. I am totally fed up with the whole process now that I'm aware that a Green Card was not required.

Thank you Keithl, onecal and Derek. It seems that I'm not a total div and would appear to be OK with regard to the claim. It looks like this is going to drag on and on. Ombudsman next stop I fear. Whatever happened to settling a no-fault claim promptly?

Last August I was rear-ended by a French truck whilst stationary at red traffic lights in a small French town. Insurance forms completed with diagrams etc clearly showing what happened. I have a letter from my insurer (AXA) stating no fault on my part. As of today, I'm still waiting for the claim to be settled over seven months later. The reason given by the third party (French) is that I did not provide Green Card details. Have I been negligent/naive in not having one? It is causing massive knock-on effects for renewal of car insurance as there is still an outstanding claim and therefore NCB has to be zero. Thanks in advance for any advice you can give.