mikejkay Posted July 22, 2012 Share Posted July 22, 2012 I think I posted this in the wrong forum, apologies for reposting but I'm getting a bit desperate! Does anyone know where the water pump on a 2002 Swift Mondial is located. The booklet shows it to be either a self priming shurflo pump or a non self priming whale pump and shows it to be located outside the water storage tank. I think that this must be wrong as I cannot find the pump outside the tank and there is a red small diameter pipe that goes into the tank. Link to comment Share on other sites More sharing options...
maggyd Posted July 22, 2012 Share Posted July 22, 2012 On our Kontiki its under a little trapdoor on the floor just in front of the wardrobe where the heater is. Link to comment Share on other sites More sharing options...
Mickt Posted July 23, 2012 Share Posted July 23, 2012 Give a quick call ,they are normally very helpful Link to comment Share on other sites More sharing options...
mikejkay Posted July 24, 2012 Author Share Posted July 24, 2012 Can you please give me a telephone number. Link to comment Share on other sites More sharing options...
flicka Posted July 24, 2012 Share Posted July 24, 2012 For Swift contacts http://www.swiftgroup.co.uk/contact-us But it does go through various steps. Or better still post on the Swift Talk forum, free to join, monitored by Swift staff who do respond to questions plus other contributors. http://www.swift-talk.co.uk/ "A number of Swift Customer Service and Swift Technical employees monitor and respond on these Forums on a regular basis. As such we are able to answer many technical queries and questions directly. However, any queries relating to Customer Service, Parts enquiries or Warranty queries raised on the forums will be referred to the specialised Customer Services Team to respond. The process of referral and response from our Customer Services Team does inevitably take longer and responses can take up to 3-4 working days. For Technical queries we can be emailed directly on technicalsupport@swiftleisure.co.uk We aim to respond to each query within 2-3 working days. We kindly request wherever possible that Customers in the first instance contact their supplying Dealer regarding any Warranty or Parts enquiries. All Parts orders must be placed through a Swift Group approved dealer. Our Customer Services Department is geared up primarily to supporting our dealer network, however if any customer needs to speak to one of our Customer Service represetative they can do so by calling between 10am and 3pm (Monday to Thursday) and 10am and 12:00pm on Friday on 01482 875740. We endeavor to respond to all enquires as quickly as possible, but sometimes this can take a few days to respond to specific issues raised. Customers requiring confirmation of chassis numbers or delivery dates of their new Caravan or Motorhome are asked to contact their supplying dealer to arrange collection and handover dates directly. For any general enquiries we can be contacted on email by enquiry@swiftleisure.co.uk these are received and distributed internally to the most appropriate department. We aim to respond within 3-4 working days. Our Handbooks are now available for download on our website http://www.swiftgroup.co.uk/ for all models from 2000 season onward. Unfortunately requests for handbooks for older models we do need to charge for from now on to cover the costs and not all older handbooks are available. Details of the nearest approved Swift Group dealer can be found on our website http://www.swiftgroup.co.uk/find-a-dealer " Link to comment Share on other sites More sharing options...
mikejkay Posted July 24, 2012 Author Share Posted July 24, 2012 Many thanks. Still no response from Swift. Surely it is a simple matter to look this up in their records? Anyway, I'll try the no. tomorrow. Link to comment Share on other sites More sharing options...
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