enodreven Posted January 1, 2013 Share Posted January 1, 2013 Hi, Is it just me or do these New customer only deals really annoy you, especially if you have been with the company for a long while, and the offer is substantially less than what you are paying at the moment. My present annoyance is with PlusNet, I have been with them for the last few years and have been thinking about upgrading to Fibre, and guess what they have a special offer on at the moment half price for the first 6 months then back to the normal price, but its only for new customers, I have contacted them and they have confirmed its not open for me as an existing customer ? Link to comment Share on other sites More sharing options...
malc d Posted January 1, 2013 Share Posted January 1, 2013 enodreven - 2013-01-01 3:17 PM Hi, Is it just me or do these New customer only deals really annoy you, especially if you have been with the company for a long while, and the offer is substantially less than what you are paying at the moment. My present annoyance is with PlusNet, I have been with them for the last few years and have been thinking about upgrading to Fibre, and guess what they have a special offer on at the moment half price for the first 6 months then back to the normal price, but its only for new customers, I have contacted them and they have confirmed its not open for me as an existing customer ? No - it's not just you - it annoys me as well. All we can do is either A ) Put up with it or B) Go somewhere else. It is a business practice known as " taking your customers for granted " ( although I 've no doubt they have a posher name for it ). :-( Link to comment Share on other sites More sharing options...
Dr Dave Posted January 1, 2013 Share Posted January 1, 2013 My method of beating them at there own game is, research a better deal from whoever you can find and make sure it will suit you. Ring plusnet or whoever you are with and cancel your contract. Then either you will be transferred to customer retention's there and then or they will ring you back in a couple of days and they will offer you a better deal this method has never failed but if it did cancel anyway and go for another supplier. And yes it drives me mad especially having to change insurance companies every year when they know you are a good risk but wont offer you the best deal. Link to comment Share on other sites More sharing options...
nowtelse2do Posted January 1, 2013 Share Posted January 1, 2013 malc d - 2013-01-01 3:53 PM enodreven - 2013-01-01 3:17 PM Hi, Is it just me or do these New customer only deals really annoy you, especially if you have been with the company for a long while, and the offer is substantially less than what you are paying at the moment. My present annoyance is with PlusNet, I have been with them for the last few years and have been thinking about upgrading to Fibre, and guess what they have a special offer on at the moment half price for the first 6 months then back to the normal price, but its only for new customers, I have contacted them and they have confirmed its not open for me as an existing customer ? No - it's not just you - it annoys me as well. All we can do is either A ) Put up with it or B) Go somewhere else. It is a business practice known as " taking your customers for granted " ( although I 've no doubt they have a posher name for it ). :-( 'Stuff you' Dave Thought I'd better edit this. Meant the posh name malc, not you :-D Link to comment Share on other sites More sharing options...
Colin Leake Posted January 1, 2013 Share Posted January 1, 2013 Quite a few of our insurance policies are with Saga and all at very competitive prices. They don't seem to indulge in the new customer deals malarkey preferring to keep their loyal customers. Our household buildings and insurance has just come through. I was expecting a considerable hike in the premium so imagine how pleased I was to find it had only gone up by £7. Link to comment Share on other sites More sharing options...
Guest JudgeMental Posted January 1, 2013 Share Posted January 1, 2013 vote with your feet.... Link to comment Share on other sites More sharing options...
malc d Posted January 1, 2013 Share Posted January 1, 2013 nowtelse2do - 2013-01-01 5:04 PM 'Stuff you' Dave Thought I'd better edit this. Meant the posh name malc, not you :-D I never thought that for a moment Dave ( well,.............. maybe just for a moment ). Happy New Year ! ;-) Link to comment Share on other sites More sharing options...
nowtelse2do Posted January 1, 2013 Share Posted January 1, 2013 malc d - 2013-01-01 7:39 PM nowtelse2do - 2013-01-01 5:04 PM 'Stuff you' Dave Thought I'd better edit this. Meant the posh name malc, not you :-D I never thought that for a moment Dave ( well,.............. maybe just for a moment ). Happy New Year ! ;-) And the same to you malc..........May your sentance be a short one. :-D Dave Link to comment Share on other sites More sharing options...
George Collings Posted January 1, 2013 Share Posted January 1, 2013 Never having ben involved in marketing I might have the wrong end of the stick but surely its cheaper to retain an existing customer with a sensible discount than advertise to find new ones. Link to comment Share on other sites More sharing options...
malc d Posted January 1, 2013 Share Posted January 1, 2013 George Collings - 2013-01-01 8:26 PM Never having ben involved in marketing I might have the wrong end of the stick but surely its cheaper to retain an existing customer with a sensible discount than advertise to find new ones. I think they rely on existing customers who can't be bothered to change - which is probably most of them. :-| Link to comment Share on other sites More sharing options...
Syd Posted January 1, 2013 Share Posted January 1, 2013 This is so easy to deal with, I have done this twice already. Simply cancell your subscription and then renew again in you wife's name under the new conditions. Problem solved Link to comment Share on other sites More sharing options...
bodach Posted January 28, 2013 Share Posted January 28, 2013 I have had policies with Saga off and on for quite a few years. They do bump up my premiums to nearly double and when I get a better price online (with Saga) tell me these better prices are introductory offers for new customers only. I go elswhere for a couple of years and get a good price when I go back to them - for the first couple of years only tho'. Link to comment Share on other sites More sharing options...
CliveH Posted January 28, 2013 Share Posted January 28, 2013 We use a broker for most things - there are utility brokers out there now as well - but for car and Houshold we use a firm called Summers of Wimborne (they used to be in Three Legged Cross. Never have any issues with rip of deals - and they are very competitive and supportive when we have had to claim - they do most of the wok for you re the claim. My wife says Churchill as part of Direct Line appeared on the " Sheriff " programme on TV this morning as a policyholder had to go to court to get them to pay out the £41,000 they owed the policyholder. The only time we have therefore been caught with a New Customer Only deal was with our Sky subscription. My wife, who is the subscriber, asked for a deal that was advertised and was told the usual "New customers" only bo11ox so we said OK she will cancel and I will take out the new deal in a day or so. They gave us the deal. Link to comment Share on other sites More sharing options...
Guest 1footinthegrave Posted January 29, 2013 Share Posted January 29, 2013 This is an easy one to solve as the poster above say's , I've just done it with BT, phone to say you want to cancel, they will offer you a new customer deal as long as you re-contract for 12/18 month's depending on who you are with. If they will not, just go elsewhere, but yes it is a bit of a pain. Link to comment Share on other sites More sharing options...
tonyishuk Posted January 30, 2013 Share Posted January 30, 2013 Sometimes its worth comparing your old policy with the new shiny cheaper one. From experience with travel insurance, the new policy had less to offer, less to pay out and generally cover less, than the older policy which carries grandfather rights. Although you need to be sure of what you have purchased when push comes to shove when you have to claim. Rgds Link to comment Share on other sites More sharing options...
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