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Omni Step folding step


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My omni step only rises but will not fall.

I removed the motor and tested it with a battery. It works one way and when I reverse the polarity it works the other way. The motor works.

I put a multimeter on the two feed electric wires to the motor. When I press UP I get 12.5 V positive and when I press DOWN I get 12.5 V negative. Button and electric wires seem to work.

However when I put the feed wires onto the motor, it will only turn to lift the step but not to drop it.

I do not understand why it does not work.

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