StuartO Posted August 18, 2014 Share Posted August 18, 2014 Borownhills at Newark have had a poor press for service on forums but I've recently had excellent help ordering Hymer spares from them, so credit where credit is due. They lost the Hymer franchise for selling motorhomes but they have kept up a parts service and they sell a lot of stuff on EBay, occassionally surplus stuff at reduced prices. There is a guy called Darren who handles the Hymer stuff and he used to work for HymerUK in Preston, before it shut down, so he knows his Hymer stuff. But above all the people you deal with on the phone at Brownhills buying Hymer bits are invariably very helpful, even when you get things wrong and order the wrong thing. No idea whether the MH sales and service side of things have improved but the Hymer parts service is excellent. Link to comment Share on other sites More sharing options...
Caddies104 Posted August 18, 2014 Share Posted August 18, 2014 Hi Good to hear, have had some good experiences also.. Getting better... Bistro and pool a bonus,,,,, Link to comment Share on other sites More sharing options...
robertandjean Posted August 19, 2014 Share Posted August 19, 2014 Pleased that others also making positive comments about Brownhills. We have purchased quite a few vans (too many!!) from Brownhills and always found them excellent, in terms of deal given, after sales and service as well as extras like free overnight stays, entertainment week ends etc. New Rapido 691 ff on order for start September, and up to press everything going well; a pleasure to deal with. Link to comment Share on other sites More sharing options...
Rayjsj Posted August 19, 2014 Share Posted August 19, 2014 We too had excellent service from Brownhills Swindon, then they closed it, six months after selling us a van. Told us to take it to Newark for servicing !! As we live in Fishguard we thought it a bit of a sarcastic suggestion. We also belonged to 'Club Brownhills' which was great, when they had multiple Branches around the Country. Hardly worth it now. At least Marquis has kept it's branches open. Ray Link to comment Share on other sites More sharing options...
StuartO Posted August 27, 2014 Author Share Posted August 27, 2014 Just had a follow-up phone call from Brownhills. I had bought the wrong thing, they offered to swap and sent me the correct bit without waiting for me to send the wrong one back. The phone call was about crediting me with the difference in price. Really helpful people; they know their stuff and go the extra mile. Well done both Nick and Darren. Link to comment Share on other sites More sharing options...
Guest Peter James Posted August 27, 2014 Share Posted August 27, 2014 I have always found it a pleasure to go to Brownhills at Newark. I think when they had a bigger number of branches and customers they had a bigger number of complaints, even though the percentage of satisfied customers was high. Rather like Tesco got all the flack for the horsemeat scandal - even though Aldi 'beefburgers' contained a higher percentage of horsemeat. Link to comment Share on other sites More sharing options...
rolandrat Posted August 27, 2014 Share Posted August 27, 2014 Look at this. http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-detail/story-html. Link to comment Share on other sites More sharing options...
Guest Had Enough Posted August 27, 2014 Share Posted August 27, 2014 rolandrat - 2014-08-27 7:42 PM Look at this. http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-detail/story-html. The guy's a nutter who got what he deserved. Link to comment Share on other sites More sharing options...
rolandrat Posted August 27, 2014 Share Posted August 27, 2014 Leave the full stop off html Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Had Enough - 2014-08-27 7:45 PM rolandrat - 2014-08-27 7:42 PM Look at this. http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-detail/story-html. The guy's a nutter who got what he deserved. If you never had that kinda of money before and then get sold a pup? ;-)..............I imagine there is a lot more behind this story than we'll ever know :-|.................... Link to comment Share on other sites More sharing options...
Tracker Posted August 27, 2014 Share Posted August 27, 2014 You may well be right Dave - he was said to be homeless so you would think sorting out a home would take greater priority than buying a very expensive motorhome - unless he intended full timing - in which case why get rid of it at a huge loss - and what did he p/x it for - maybe a narrowboat - or a scud missile maybe? Who knows and I guess we never will? Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Tracker - 2014-08-27 7:56 PM You may well be right Dave - he was said to be homeless so you would think sorting out a home would take greater priority than buying a very expensive motorhome - unless he intended full timing - in which case why get rid of it at a huge loss - and what did he p/x it for - maybe a narrowboat - or a scud missile maybe? Who knows and I guess we never will? Exactly my point Rich.............Although it strikes me as queer that he was actually jailed for a year (six months in reality) yet people who carry out much more repeated serious crimes like GBH and the like will often walk away with a suspended sentence :-S............... But that's the capitalist system for you *-)..............crimes against the pound are more serious then crimes against the person.................unless your a banker.........or a GP mogul and can finance your crimes legally :-|.................... Link to comment Share on other sites More sharing options...
Guest Had Enough Posted August 27, 2014 Share Posted August 27, 2014 He's still a nutter who got what he deserved. You don't solve trade disputes by trashing the other person's property. Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Had Enough - 2014-08-27 8:07 PM He's still a nutter who got what he deserved. You don't solve trade disputes by trashing the other person's property. I bet he felt great afterwards ;-)...................and now we're paying for his accommodation *-)........ Link to comment Share on other sites More sharing options...
Guest Had Enough Posted August 27, 2014 Share Posted August 27, 2014 We're paying? I might be. I don't think you need to worry though. Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Had Enough - 2014-08-27 8:11 PM We're paying? I might be. I don't think you need to worry though. I still pay my stealth taxes ;-)..............got my books back from the accountant today, and I made a profit :-D....................sadly not enough to pay income tax..............I'm such a failure :'(.................... :D Link to comment Share on other sites More sharing options...
Guest Peter James Posted August 27, 2014 Share Posted August 27, 2014 That link didn't work for me - try this one: http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-22831858-detail/story.html I have been to Brownhills Newark and enjoyed the freedom to look inside all the motorhomes without being shadowed by sales staff - I hope this idiot hasn't spoiled that for everyone. I am no saint, but I couldn't damage them or nick anything when they have trusted you to look around. It would be like being invited into someone's home and then damaging or stealing something - totally off limits and out of order as far as I am concerned. A pity he didn't have more money then the court would have took it off him for compensation, legal fees, fines, etc etc Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Peter James - 2014-08-27 8:29 PM That link didn't work for me - try this one: http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-22831858-detail/story.html I have been to Brownhills Newark and enjoyed the freedom to look inside all the motorhomes without being shadowed by sales staff - I hope this idiot hasn't spoiled that for everyone. I am no saint, but I couldn't damage them or nick anything when they have trusted you to look around. It would be like being invited into someone's home and then damaging or stealing something - totally off limits and out of order as far as I am concerned. A pity he didn't have more money then the court would have took it off him for compensation, legal fees, fines, etc etc That's not like you Peter 8-)..............I thought you were a defender of the ner do well? :-S........... Link to comment Share on other sites More sharing options...
Guest Peter James Posted August 27, 2014 Share Posted August 27, 2014 pelmetman - 2014-08-27 8:38 PM Peter James - 2014-08-27 8:29 PM That link didn't work for me - try this one: http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-22831858-detail/story.html I have been to Brownhills Newark and enjoyed the freedom to look inside all the motorhomes without being shadowed by sales staff - I hope this idiot hasn't spoiled that for everyone. I am no saint, but I couldn't damage them or nick anything when they have trusted you to look around. It would be like being invited into someone's home and then damaging or stealing something - totally off limits and out of order as far as I am concerned. A pity he didn't have more money then the court would have took it off him for compensation, legal fees, fines, etc etc That's not like you Peter 8-)..............I thought you were a defender of the ner do well? :-S........... Yes but there are limits, and thats indefensible. Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Peter James - 2014-08-27 8:44 PM pelmetman - 2014-08-27 8:38 PM Peter James - 2014-08-27 8:29 PM That link didn't work for me - try this one: http://www.nottinghampost.com/Caravan-revenge-spree-ends-jail/story-22831858-detail/story.html I have been to Brownhills Newark and enjoyed the freedom to look inside all the motorhomes without being shadowed by sales staff - I hope this idiot hasn't spoiled that for everyone. I am no saint, but I couldn't damage them or nick anything when they have trusted you to look around. It would be like being invited into someone's home and then damaging or stealing something - totally off limits and out of order as far as I am concerned. A pity he didn't have more money then the court would have took it off him for compensation, legal fees, fines, etc etc That's not like you Peter 8-)..............I thought you were a defender of the ner do well? :-S........... Yes but there are limits, and thats indefensible. Blimey Peter 8-)..............Are you a closet capitalist? 8-) 8-) 8-)..............Frank will be pleased :D......... Link to comment Share on other sites More sharing options...
Guest Peter James Posted August 27, 2014 Share Posted August 27, 2014 I heard of a fitter at Brownhills who used an over long self tapping screw which protruded through the side of the van 8-) and who has never done anything daft like that.:$ But the owner insisted it was restored to new condition, and Brownhills paid for it to be taken back to the factory and a new side fitted, so I can't believe they don't take complaints seriously. I think this nightmare customer probably had second thoughts about spending all his money on a motorhome and wanted his money back....... Link to comment Share on other sites More sharing options...
Guest pelmetman Posted August 27, 2014 Share Posted August 27, 2014 Peter James - 2014-08-27 9:04 PM I heard of a fitter at Brownhills who used an over long self tapping screw which protruded through the side of the van 8-) and who has never done anything daft like that.:$ But the owner insisted it was restored to new condition, and Brownhills paid for it to be taken back to the factory and a new side fitted, so I can't believe they don't take complaints seriously. . Urban myth Peter?................Its a bit like saying "I heard" about someone who was gassed in their motorhome :D.......... Link to comment Share on other sites More sharing options...
Guest Peter James Posted August 28, 2014 Share Posted August 28, 2014 pelmetman - 2014-08-27 9:13 PM Peter James - 2014-08-27 9:04 PM I heard of a fitter at Brownhills who used an over long self tapping screw which protruded through the side of the van 8-) and who has never done anything daft like that.:$ But the owner insisted it was restored to new condition, and Brownhills paid for it to be taken back to the factory and a new side fitted, so I can't believe they don't take complaints seriously. . Urban myth Peter?................Its a bit like saying "I heard" about someone who was gassed in their motorhome :D.......... You could be right :$ Link to comment Share on other sites More sharing options...
HymerVan Posted August 28, 2014 Share Posted August 28, 2014 For what its worth I used Brownhills at Preston to carry out maintenance and a couple of warranty repairs on my Hymer between 2006 and 2011 and found Darren to be very good and helpful. Link to comment Share on other sites More sharing options...
Muswell Posted August 28, 2014 Share Posted August 28, 2014 The problem with threads where someone complains about service is that you don't get the other side of the story. I know nothing about Brownhills except that I was on a site a couple of years back and was chatting to the driver of the van on the next pitch and he was very negative. But, he was such a pompous, self-important, loudmouth that I did wonder what they would have said about him. Link to comment Share on other sites More sharing options...
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