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Solar panel regulator


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HELP - about 3 years ago we had our existing regulator changed for a dual one a sc-evolution 240, and up until now has been fine. This summer whilst in very hot Spain the red fuse light began to flash, we even covered it up with a towel. On our return we contacted the installer well known in Exmouth for this kind of work, for advice as instructions say just fuse short circuit. So far over two months they have not returned my calls or e-mails! Another company was helpful and we checked all the fuses ok. It stopped flashing but has now restarted. What do we do now
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