TeamRienza Posted March 2, 2019 Share Posted March 2, 2019 Having emailed Fiat customer support, I received an acknowledgement email with a reference number within 48 hours. This was followed up by a courtesy call from Fiat. They also emailed asking permission to communicate with my dealer. I had a call about a week later from Fiat to confirm they would cover the cost of a new unit, although I would have to cover the labour cost, but it is a quick job. Drove to my dealers on Thursday to find Fiat have sent the wrong part!! Typical of all thing automotive, so I will need to do another visit when the part arrives. The only up side is we tend to incorporate services and repairs into short trips, this one being a 3 day trip. I suspect my complaint, although dealt with in what seems to be a similar format, was with Fiat Ireland since that is where I am based. Davy Link to comment Share on other sites More sharing options...
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