tp002c784tp002c784tp Posted March 13, 2007 Share Posted March 13, 2007 Hi Michele we bought our present motor at the York show last September, Went to the show looking for a new vehicle and we were hoping to buy from a local dealer to the northeast for warranty purposes, but fell in love with our Lunar Telstar and we think it was a bargain price, only 5 months old and with the GT pack on it and we also got a good deal on our old Highwayman, The only snag it was from Chelstons at Somerset 375 miles round trip. I also got a two year warranty of them but I can take it anywhere for any work required , we also made a long weekend of it stopping one night in our old van on there grounds one night in the new one also on there grounds and then drove up to Evesham and spent one night by the Avon before a slow meander home, a pleasent weekend for November . Terry Link to comment Share on other sites More sharing options...
michele Posted March 13, 2007 Author Share Posted March 13, 2007 So Terry , you and a few others I see drive miles It seems that no one has had the problems I have had . I hope you all continue that way .. Link to comment Share on other sites More sharing options...
Guest starspirit Posted March 13, 2007 Share Posted March 13, 2007 Our secret is NEVER EVER buy a new van. That way some other poor s#d has to sort out all the new van problems for you. Having collected your new toy ALWAYS spend a couple of nights in it in the area you bought it following changeover then if owt is wrong you can go straight back and get it sorted. Some dealers will often send you parts if you need them rather than ask you to bring the thing back for minor repairs - it pays to ask if you are DIY minded. Link to comment Share on other sites More sharing options...
sax Posted March 13, 2007 Share Posted March 13, 2007 Hello, I count myself as being incredibly lucky. We have Simpsons (who advertise on this site) five minutes away on the edge of Great Yarmouth. The day I idly bought my first copy of MMM because I could not obtain my usual sea-fishing magazine, I was 'hooked' and bought a M/H from them within four days. The reason that I never post questions/queries on the other forum is because Simpson's sales and service departments are always so very helpful to a bit of a 'dumbo' who lives just down the road. Accessory dept is also excellent. M/Homers from all over the country come to visit and I consider myself as being extremely fortunate. Regards, Mike Link to comment Share on other sites More sharing options...
michele Posted March 13, 2007 Author Share Posted March 13, 2007 Well that's a nice bit of praise . Simpson's is closer than brownhills for us . Anyone trying Amber leisure stevenage herts ? Link to comment Share on other sites More sharing options...
Ralph Posted March 14, 2007 Share Posted March 14, 2007 Michelle, Brownhills advertise that they have lots of branches now. In practice can you take your van to any one of them? I'm thinking of the one in Canterbury as that's obviously closer to you than Newark. We bought our first 3 vans from Brownhills but they didn't have all those other branches then. Just for the record, to answer your original question, current van came from Hayes in Birmingham as they are the Pilote importers but I'm able to get service done at Pullingers in Halstead who I can recommend. Link to comment Share on other sites More sharing options...
Mickt Posted March 14, 2007 Share Posted March 14, 2007 Michelle, my present motorhome came from Amber at Hitchin. Paul who runs the place is very helpfull and also the fitter is good . I would not hesitate to buy from them again Link to comment Share on other sites More sharing options...
Ranger Posted March 15, 2007 Share Posted March 15, 2007 My last 'van, and the one I have now both came from www.knightmotorcaravans.co.uk John Knight is so helpful and straight talking that I would always buy from him, and his three month warranty is no problem, anything I find wrong in the first three months he pays for the repairs where ever I wish to take it for repair, even water ingress. As I owned a Holdsworth "Ranger" for many years, I belong to the Holdsworth Owners Club, one of the other members who lives in Tewksbury, recommended him, as he had bought from him for his last 6 'vans with no problems. John even took my last 'van away and brought back my new "PRELOVED" 'van, all taxed and M.O.T. ed, fully serviced 'van and base vehicle. It needed a wash so he gave me £20 to get it washed. He is a motor caravanner himself so he knows what he is talking about. Two of my 'old 'vans are here in Swansea, so they travelled a long way to deal with him, and both said they would go back to him again. Link to comment Share on other sites More sharing options...
mark lambert Posted March 16, 2007 Share Posted March 16, 2007 I am buying my new van from chelstons,very nice people to deal with but will let you know how they deal with problems when i get them. I would also like to recommend knights motorhomes,as 'ranger' has allready said they are very very helpfull, very honest people. I had a problem finding the service record for my old van and found out they had previously sold it(5 years ago) The owner of knights remembered the van and where it had been serviced and put me in touch with the garage. excellent!!! I just wish i had heard about them before Link to comment Share on other sites More sharing options...
Guest peter Posted March 16, 2007 Share Posted March 16, 2007 Brownhills Newark, and so far so good everything done as promised. Link to comment Share on other sites More sharing options...
Guest peter Posted March 16, 2007 Share Posted March 16, 2007 starspirit - 2007-03-13 10:32 PM Our secret is NEVER EVER buy a new van. That way some other poor s#d has to sort out all the new van problems for you. Having collected your new toy ALWAYS spend a couple of nights in it in the area you bought it following changeover then if owt is wrong you can go straight back and get it sorted. Some dealers will often send you parts if you need them rather than ask you to bring the thing back for minor repairs - it pays to ask if you are DIY minded.I agree about the new van bit Richard. Brownhills sent me a new control panel to fit myself, it saved me a trip and them an hour or so labour. Link to comment Share on other sites More sharing options...
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