iefandg Posted May 26, 2016 Share Posted May 26, 2016 Hi there, two questions. Has anyone had any poor installations on solar and audio equipment at shows and how does one go about rectifying the situation if the company that did the shoddy work choose not to deal with it or avoid the problems Any suggestions would be greatly appreciated. Link to comment Share on other sites More sharing options...
StuartO Posted May 26, 2016 Share Posted May 26, 2016 I had my solar panels installed at a Show and they have been working flawlessly for about 5 years, so I'm very content. There were three firms offering the service at that Show and we didn't pick the cheapest quote, I went for the most professionally credible supplier. They are still in business, still attend shows and I do not hesitate to recommend them. http://www.solarsolutionsltd.co.uk/ My OH reconned theother two suppliers were a bit cowboyish, so we steered clear. I fear that if you bought from a firm which lets you down with after sales service, you could perhaps complain to the show organisers as well as go after the firm in the usual ways, but you might end up cutting your losses. If you have non-working panels, you could consider contacting solarsolutions for advice and maybe assistance and I doubt they would disappoint. They are based somewhere near Poole. Link to comment Share on other sites More sharing options...
Keithl Posted May 26, 2016 Share Posted May 26, 2016 How did you pay? If with a Credit Card then contact the CC company as they are jointly liable. If not then I'm afraid I can't help. Keith. Link to comment Share on other sites More sharing options...
Den Posted May 26, 2016 Share Posted May 26, 2016 We had a solar panel fitted at Peterbourgh some time ago. Excellent. And an awning a couple of years later. Most impressed again. Almost forgot the sog system. Paid for the first 2 by card and cash for the sog Link to comment Share on other sites More sharing options...
iefandg Posted May 27, 2016 Author Share Posted May 27, 2016 Thanks very much for the info. The company go to most shows so I can assume they are reputable. Will have a look at the solar company you suggested but its more about the installation, the products work fine. Link to comment Share on other sites More sharing options...
iefandg Posted May 27, 2016 Author Share Posted May 27, 2016 It was a debit/credit card - I did contact the bank and they suggested I could only dispute it once the money had come out. I am going to name the company on any site I can at the end of play today if they have not sorted it out as I feel I have been let down in numerous ways. Link to comment Share on other sites More sharing options...
StuartO Posted May 27, 2016 Share Posted May 27, 2016 I fell into conversation with another motorhomer a few days ago because we have more or less the same model, a Hymer B674 which uis now ten years old. He was not a happy bunny and was talking about going to war with the dealer from whom he bought the vehicle (ten years ago) because he was looking at having to replace the rubber trim above the mud guards for a third time because the finish was deteriorating. To my eye they looked OK and were certainly better than mine (which have never been replaced and I don't see that doing so is necessary) but nothing less than perfection seemed to be enough for him. I'm not sure why he feels that the dealer he bought from owes him a free replacement set of rubbers ten years down the line but it appeared that his expectation was precisely that. I can;lt imagine that he will get very far but you never know. It will be interesting to hear what your problem is. No harming in trying to name and shame if it's justified except that you need to be sure you are telling the truth, making fair criticism and can, if necessary, prove it. Link to comment Share on other sites More sharing options...
iefandg Posted May 31, 2016 Author Share Posted May 31, 2016 Thanks Stuart. I have had another twist and my motorhome is now leaking from where the solar panel wires come through the habitation area. This job has gone from bad to worse. I am 100% that I have been let down on many levels but when I complained I was the one made to feel as I was being unreasonable. What ever happened to the slogan the customer is always right!! Is there anybody who regulates these people?? Link to comment Share on other sites More sharing options...
iefandg Posted June 7, 2016 Author Share Posted June 7, 2016 Is there anyone who regulates these sellers at the shows? Link to comment Share on other sites More sharing options...
Derek Uzzell Posted June 7, 2016 Share Posted June 7, 2016 If you are asking whether exhibitors/tradesmen at outdoor leisure shows are ‘advance vetted’ for competence, the answer has got to be No. Suggest you ask Citizens Advice what’s the best way forwards. https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/ Link to comment Share on other sites More sharing options...
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