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new motorhomepurchase
Posted: 1 August 2022 11:24 AM
Subject: new motorhomepurchase
Just joined

Posts: 16

i bought a new campervan, £72.000 and a I was not satisfied with it I took it back for FULL REFUND, the dealer offered far less and said they cannot pay the VAT section back, is this correct?
Posted: 1 August 2022 11:33 AM
Subject: RE: new motorhomepurchase

Lord of the posts

Posts: 6201
Location: Birmingham. 2004 Auto-Trail Cheyenne Mercedes 313.

I don't think so.

Ask for them for proof of this rule.

If you return any item to a high street store they always refund the VAT so same principle. There is a process for them to recover the VAT they have paid on the original sale just the same as for any other retailer.

Posted: 1 August 2022 4:34 PM
Subject: RE: new motorhomepurchase

Keeps coming back for more

Posts: 195
Location: Wimborne Pilote P740C

With that amount of money at stake I think you need a solicitor who has experience of consumer law and specifically vehicles.

Edited by rayc 2022-08-01 4:37 PM
userBrian Kirby
Posted: 1 August 2022 5:17 PM
Subject: RE: new motorhomepurchase

Location: East Sussex. Motorhome: Knaus Boxstar 600 Street

Agree with Ray, but first, do speak to Citizens Advice or your local Trading Standards.

Rejecting a purchase as complex and expensive as a motorhome is not as straightforward as rejecting, for example, a pair of shoes.

The seller also has rights, and has a legal right to exercise them. He can, for example, offer compensation, or make repairs to rectify the faults in the vehicle.

To reject the vehicle outright, as I understand it, it would need to have faults so severe that it is for all practical purposes unusable for the purpose for which it was bought, and incapable of rectification.

It is also necessary for the notice of rejection to be served on the seller in writing, clearly stating the ground/s for rejection, within a prescribed timescale following purchase, or you can be deemed to have "accepted" it in the state in which it was delivered.

Your letter of rejection therefore needs to be worded so as to say all the right things for it to have legal effect. Citizens Advice used to have standard "template" letters to be used for such purposes, but better to speak to them and take their advice before wading in.

Also, have a look through your house, contents, and vehicle insurances, to see if any include personal legal advice. Many policies do, and some will even pursue the case on your behalf, including court representation if necessary, if they agree that you have a sound legal case.
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